JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Join us as a Senior Workplace Experience Ambassador and become the heartbeat of our vibrant meeting and event spaces! You'll orchestrate seamless setups and breakdowns while delivering personalized, high-touch hospitality that wows clients and colleagues alike. Your keen eye for detail and passion for customer service will shine as you collaborate across teams to create unforgettable experiences. If you thrive in a dynamic environment and love making people smile, this role is your stage to shine!

The role is on-site 4 days a week at our client's facility on Cascade Pointe Blvd, and 1 day a week at the N Tryon St headquarters.

Here is some of what your day will be:

Manage meeting and event spaces: setup, breakdown, maintenance, and equipment operation.Deliver exceptional customer service, developing client relationships and addressing inquiries promptly.Maintain workplace functionality: stock supplies, tidy spaces, and ensure comfort.Support employees with communication, resources, and engagement events.Manage visitor experiences and space bookings.Provide technical support for audio-visual and IT issues.Foster community and personalized service among employees.Serve as primary contact for workplace-related inquiries and issues.Conduct regular assessments to ensure service quality and compliance.Coordinate with vendors and service partners.Maintain visible presence, conducting daily walkthroughs and greeting employees.Respond to requests within one day, including personal follow-ups.Identify and escalate potential risks to operations.Provide backup for other on-site experience roles as needed.

Here is who we are looking for:

Required

1+ years of relevant experience in hospitality, facility/property management, events, and operationsExceptional customer service skills and professionalism with a passion for hospitalityProficient skills in Microsoft Office SuiteAbility to manage multiple priorities and deliver results in a fast-paced environment.Ability to work with diverse teams and be a self-starter.

Preferred

Bachelor’s degreeKnowledge of the Commercial Real Estate industry

Pay $26.93-27.88 hourly

Schedule: Monday - Friday 8 a.m. - 5 p.m. with the potential for overtime

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.