You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

We are seeking a Senior UX Writer to join the Global Merchant & Network Services (GMNS) Product Design Team. The GMNS Product Design Team is focused on creating and improving digital experiences for Merchant and Network customers. This will be the first UX writing role on the team, providing an opportunity for an ambitious individual to set the foundation for UX writing and content strategy across GMNS Design.  

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Define and implement a UX writing strategy as the first UX writer on Global Merchant & Network Services (GMNS) Design team  Improve the overall quality of UX writing and design of digital experiences for Merchants and colleagues serving merchants, with an initial focus on Amex Offers  Ensure a deep understanding of business requirements and tech constraints to develop written content, ensuring content vision aligns with business objectives and a cohesive product narrative  Maintain alignment with writing style guidelines and standards to drive consistency, brand alignment, and content integrity  Proofread and edit complex content for overall clarity, alignment with brand guidelines, and user experience objectives  Clearly and confidently present work to collaborators and stakeholders with the ability to defend your decisions persuasively   Use feedback and user testing to iterate effectively  Partner with legal and compliance to meet regulatory needs  Regularly share your work and review the designs of other team members to gain insights, feedback, and drive cross-team collaboration Be a passionate advocate for Amex Merchant and Network customers

Minimum Qualifications

5+ years UX writing experience Exceptional skills in UX writing and content design Experience working closely with product and engineering teams in an agile environment Experience managing and prioritizing multiple projects Is an ambassador for UX, with experience communicating to business partners how UX writing and design delivers on user and business goals Exudes positivity, requires minimal supervision, and has a strong work ethic Bachelor’s degree in a related field or relevant work experience Must be able to work in-office from NYC at least 3 days/week 

Preferred Qualifications

Experience starting or scaling a UX Writing practice Experience working in a heavily regulated industry or on a project with substantial design constraints A portfolio highlighting your end-to-end design process 

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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