Are you interested in helping Amazon elevate the expectations of convenience and confidence when it comes to delivery, returns, and re-commerce in shopping? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to join us in shaping products and services that will enable millions of customers worldwide to control when, where, and how they receive and manage purchases from Earth’s largest selection. As a diverse group of design and research professionals, this means driving innovation for our customer experiences alongside Amazon's ever-evolving delivery, returns, and re-commerce capabilities and services. We partner with multi-disciplinary teams across our organization and Amazon to ensure these innovations are easy, reliable, seamless, and delightful for customers worldwide.

Qualities that will help you succeed:
• You are creative, curious, comfortable working in cross-functional environments and show a strong bias for action to deliver results.
• You will have a consistent track record of developing and launching new ideas and step-change improvements.
• You balance time and business constraints when improving experiences for the customer while pushing toward the vision of the ideal experience for the customer.
• You are proactive in driving alignment and navigating debates through effective communication and relationship-building.

Key job responsibilities
As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:
• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the team
The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.