Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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The Traveler Counsellor role at GBT requires an outstanding travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide outstanding traveler care, first call / email resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while improving supplier revenue.

The role will report to a Team Coach.

What you will do on a Typical Day:

Provide outstanding traveller care and customer service to GBT corporate clientsAccurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clientsIncumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is required)Open to work in flexible environment, roster off, weekend working, public holidays and festivalsCo-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLAExpect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & compliedExcellent Customer service and communication skills (Both Written and Verbal)Service online requests for clients where online requests are decentralized through the offline servicing teamProviding consultative multi-country routings. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policiesEnhance the benefits of GBT’s desktop applications and telephony to deliver an outstanding experience to business travellersResearch and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel ConsultantsDeliver expectations against individual and shared team key performance indicatorsAlign with all legal and industry standards. Adopt the role of providing an outstanding consultative value to clients versus just being an order takerEnsure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process

What we are looking for:

Graduate. Diploma / Degree in travel & tourism would be added advantage1-3 years’ experience in travel domainBuild excellent business relationship with customer groups, peers and seniorsShould be great teammate and lead show alone if requiredKnowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is required, Galileo preferredMust have experience in handling face to face client Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

This role will be based at our client office. The location can be anywhere in Mumbai depending on the business requirement. Candidate should be flexible to travel within Mumbai

     

Location

Mumbai, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!