Main job function

Experience in Southern Africa Inbound Tour Operating (5 years Southern Africa expertise preferable) CRM & Operating systems experience Travel sales experience – direct to internal business client Supplier communications and booking experience Product Knowledge, Innovation, and Development E-marketing and Social Media exposure an advantage Southern African travel experience preferable

Qualifications

Matric Tertiary Education with preference given to those with a diploma or degree in travel and tourism

 

·       Excellent communicator both written and verbal (listening, questioning, probing, etc)

·       MS Office & business systems

·       Aptitude to learn and translate into performance

·       Excellent Administration Skills

·       Organizational skills / time & task management

·       Decision making

·       Numerical skills

·       Negotiation

·       Problem solving

·       Influencing

·       Relationship Management Functional Responsibilities ·       Handling all quote enquiries, with a view to the highest conversion rate possible

o   Handling all individual quotes from query stage through to the operational stage, with special emphasis on internal client sales and relationship management

o   Delivering & maintaining service excellence to our guests and internal client.

o   Accountable for daily processing and distribution of all relevant Bespoke FIT and/or Classic (brochure) program incoming requests, monitor and maintain same day turnaround.

o   Ensure all costings are being checked diligently.

o   Check traveller’s files arriving within set timelines.

o   Maintain checklist updates

o   Authorisation of payment invoices. Liaise with the Finance Manager on invoicing and costings.

·       Ensuring that we run an efficient & profitable operation

·       Ensuring that our ground handling is operated according to the highest standards, through working closely with the Operations Team.

·       Quality Assurance of all guest travel documentation (quotes, invoices, vouchers and documentation packs)

·       Relationship Management: Internal Client, Guests, Suppliers, Colleagues

·       Constant Product Innovation & Development

·       Build and maintain relationships with our product supplier partners in order to maximize opportunities that benefit the business

·       Identify , provide feedback and recommend required product expansion, rejuvenation, termination etc based upon development and market demands

·       Develop and maintain awareness of industry and tourism trends and developments

·       Assist with complaints and disputes in order to reach mutually satisfactory resolutions with supplier’s pre, during and post travel.

·       Communicate information and training to colleagues regarding new product or destination related developments

·       Provide expert opinions &/ travel feedback as and when required on destinations, suppliers & products

·       Be available as required to provide help, assistance and cover for the 24 hour emergency cell phone

 

 Salary

R25 000 – R35 000 per month negotiable

 

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.