Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Within the Service Design team of the Technology & Operations France (T&OF), the senior technical product manager is responsible for managing and specifying projects for the evolution or creation of Value-Added Services (ACS, FVAP, Virtual Card, …)  for the French market or other markets according to opportunities. 
The primary mission for this position will be to work on the ACS product, manage its evolutions with our supplier, and analyze and present the impact to clients.

Mission

Collaborate with the Product team to define the high level business requirements for a new service or enhancements of an existing oneContribute to anticipate possible adaptations of the T&OF solutions to integrate and to develop new services.Contribute to the business/technology relationship with the Client (commercial proposal, solution scope definition workshops, assist the clients all along the project starting from the solution scope definition up to the commercial launch....).Handle the relationship with the Product, Client Services, Development, Operations, Cybersecurity, Legal Sourcing and Infrastructure teamsCoordinate cross-teams projects by managing technology projects planning and providing cross-team support all along the project phases.Define and monitor key performance indicators to control and guarantee the success of the project and the solution.Collaborate with the Technical Product Managers of the Service Design teamSupport the development team in building deliverables in accordance with compliance, security and quality standards for Visa required deliverables and the card payment ecosystemLead the User Acceptance Test strategy Support to the Operations team to deliver features in productionContribute to the management of the supplier(s) relationship on the following actionsDraft of business and technical requirementsAnalyse Commercial proposalContribute to the organization, preparation of workshops and follow-up management of projectsContribute to the development and management of the service contracts, in the context of relations with service providers and clients if needed.Assess the operational and regulatory changes impacts on the T&OF services and related solutions (Visa Business Enhancement Releases, other market entity requirements, European banking association regulation…), provide expertise, and support when appropriate.Design the appropriate solution in terms of business and technology requirementsContribute to workshops with the Clients (banks) to ensure a solution aligned with the market expectationsDraft detailed processing specifications functional, logical and technicalDraft processing requirements in terms of application architecture and operations management and security featuresEnsure the compliance of the Service Design activities and the security of solution design in terms of processing and Technology (eg. Visa Key Controls, Visa security requirements, PCI-DSS, GDPR, …).Draft of the user acceptance test strategyDefine of the user acceptance test plan and casesCoordinate the different actors involved in a User Acceptance Test sessionExecution of user acceptance test planLevel 3 support for incident/production issueContribute to the communication towards external customers on the changes made to Visa processing services, by participating in User forum, or Clients workshops.Participate in relevant Payment services technology forums, if requested, in order to identify new services or opportunities.Report to the Service Design Director.

 

Interactions 

Internal interactions

All departments of the T&OF direction, including the IT Build, Back-Office Operations, Front Office & Fraud Operations, Architecture Systems and Network, Data Analytics.All the Visa departments for internal support or contribution to the VEF activity, in particular Client Services, Sales, Product, Legal, anti-competition and regulatory teams.

External interactions

Clients (Principal Licensee)Service providers and processorsEcosystem standardisation stakeholders (FrenchSys, EMVCo, ...)

 

 

Qualifications

Qualifications

Basic qualifications

8+ years of work experienceKnowledge of the electronic payment ecosystemCompetencies in high level and detailed business requirements specificationsExpertise in card payment transactions protocols, flows and processing (e-commerce, PSD2, 3DS, ACS, risk management, digital/card acceptance, acquiring, authorisation, fraud management, clearing and settlement, international and/or domestic schemes)Complex or multidisciplinary project management and client relationship experienceGood knowledge or understanding of the requirements and standards for the security of payment systems (cryptographic systems, PCI-DSS, etc.)Experienced in technology design of new solutions

 

Language

French language (mother tongue or bilingual)Fluent Professional English

 

 Skills

Strong organizational and coordination skillsSolution consolidated transverse visionRigor and autonomyAnalytical mindAbility to shift priorities and demonstrate proactive willingness to help othersUnderstanding of how decision may affect other teams and contribute to broader success

 

Diplomas & Experiences

Master degree - BAC +5 (preferably in the IT field)Mid-level to extensive experience in a financial services environment or IS managementExperience of complex or multidisciplinary project management and Customer relationship experienceExperienced in technology design of new solutionsStrong experience in e-commerce and strong customer authentication domains

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

 

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.