This position reports to
Engineering Manager - Head of CoE Customer Support
Your role and responsibilitiesIn this role, you will provide advanced technical support for ABB's medium voltage drives, playing a key part in our global service network. Based in Turgi, Switzerland, you'll apply your expertise to optimize and maintain drives used for process control and energy savings. As a technical specialist, you'll collaborate with peers across development and service, converting learnings into sustainable improvements. If you're looking for a dynamic, flexible position in a multidisciplinary environment, join us and help shape the future of sustainable energy solutions.You will be mainly accountable for:·\tLeading resolution of the most complex service cases including performing in-depth analyses and simulations·\tProviding technical guidance to other support levels and ensuring know-how transfer between the Center of Excellence and the global service network·\tEstablishing and guiding resolution expert teams and making sure that lessons learnt are shared within the organization·\tContributing to the continuous development of our business, including participating in product improvements in collaboration with quality and engineering teams·\tShowing willingness to cover part of our 24/7 service support availability·\tExecuting electrical drive system studies with the help of hardware-in-the-loop simulators
Qualifications for the roleYou hold a degree in Master’s degree in Electrical Engineering, providing a strong technical base for this role.You are highly immersed in working with customers and have solution orientation with the ability to approach technical challenges in a structured manner.You have 5+ years of continuous experience in the service, development or engineering of MV drives.You are passionate about roles that require creative problem-solving, quality improvement, and a commitment to delivering a positive customer experience.You are at ease communicating in English, and additional language skills are an advantage.You are motivated to learn and innovate within a structured yet dynamic environment, with flexibility to adapt to diverse approaches for enhanced service solutions.
More about usABB System Drives is a global supplier of high-power, high-performance drives, drive systems and packages for industrial processes and large infrastructure applications. With our industry leading technology and global support, we help our customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application (documents submitted in English are appreciated). The recruiting process is being led by Azra Filan, Talent Partner ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate