**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. The APAC COE team believes in a **#GoGetIt** approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day. **About the Role!** A B2B customer support role for Uber for Business involves assisting clients with the Uber platform to provide company-sponsored transportation and meal delivery services. This role ensures that businesses can offer their employees seamless access to rides and meals, whether for ongoing programs or one-time perks. The support representative helps clients navigate the platform, troubleshoot issues, and maximize the benefits of Uber for Business. By providing responsive and knowledgeable assistance, this role contributes to employee wellness by offering flexible, convenient options for transportation and meals, enhancing overall satisfaction and productivity in the workplace. You are required to have both logical and creative thinking. Our candidate not only has a logical thought process but is also a creative thinker who has a love for continuous improvement initiatives and can think both strategically and tactically. **Your Impact in Role!** 1. Manage performance and drive results: You will analyze, strategize, implement action items and motivate your team to meet and exceed targets on quality, efficiency/productivity, customer if applicable. You will also collaborate with other internal or external support teams critical to delivering results within set deadlines. 2. Lead, coach, mentor and motivate people: As an early leader of a rapidly growing team, you will coach your TLs/ICs, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level. 3. Build and maintain stakeholder relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels. 4. Drive accountability on policies, house rules and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines. You will ensure that you and your TLs do the right thing each time even if it means doing the difficult things. 5. Lead improvements on support logic and processes: You will review, manage and lead enhancements to current policies and processes to ultimately win our employees, customers and stakeholders over. 6. Dive deep into the numbers and make data-driven process improvements; Work closely with the Analytics team in unearthing trend. 7. Work closely with the PSS and relevant stakeholders to ensure that the support teams have all the required tools and information for them to excel in providing support to our most valuable corporate clients. **Basic Qualifications:** - At least 3 years of operations management/general management/ support experience. - At least 2 years of people management experience - In depth knowledge of Uber tools with experience working for U4B is a big plus. - Bachelor’s degree in any stream. - Open to work in 24X7 support. **Preferred Qualifications:** - Basics of Project Management. - Strong analytical skills. - Proven ability to meet deadlines and a high level of commitment towards deliverables. - Self motivated and goal driven. - Strong communication skills to interact with stakeholders. - Strong team management skills. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).