**About the Role** At Uber, we are looking for a senior team lead to support a new segment of B2B clients. You’ll own the strategy and execution to identify, validate, and scale the support operations. This is a high-impact role that requires 0 → 1 thinking, rapid experimentation, and the establishment of scalable support strategies for long-term success. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. The Senior Team Lead will drive, scale, and enhance Support Operations by focusing on performance management, championing continuous improvements, and leveraging data analytics. 2. They will foster a collaborative environment, ensure goal alignment with team members, and meet targets through quick decision-making, adaptability, and independence. 3. Ultimately, they enable an outstanding customer experience by proactively solving problems, maintaining consistent performance, and spearheading innovative initiatives. \-\-\-\- Basic Qualifications ---- 1. Excellent communication skills - Proficiency, Pronunciation, Active Listening. 2. Experience managing leads / larger teams and effective mentoring skills that encourage and drive agents to reach their goals 3. Passion for helping others and creating support experiences that exceed user expectations 4. Excellent critical thinking and problem-solving skills 5. A great people manager, coaching the team leads, while building a solid team culture \-\-\-\- Preferred Qualifications ---- 1. Previous experience in a customer-centric support environment 2. Ability to multitask and prioritize effectively 3. Basic stakeholder management skills 4. Work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices 5. High proficiency in data analysis and can quickly learn new tools We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).