About Wellsfargo India Wellsfargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. It operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about Wells Fargo India at our International Careers website.

Senior Systems Operations Engineer who can lead operations of multiple Enterprise Data warehouse applications within the Production Support supporting – for Consumer Lending spread across different product line in CT. This position has the primary responsibility of leading a channel providing production support, analyzing, troubleshooting, and resolving Production job failures, data research, recommending code fix changes as well as coordinating with the ETL Development, Database, and Business Analyst teams within each of the applications in the channel. Contribute towards automations and moving the less critical and repeatable task to Level 1 support with complete documentation. ‘

Job Responsibilities

- Primary production support for data ETL jobs which are near real-time within the Enterprise Data warehouse application. Knowledge of Abinitio, Hadoop tools.
- Ability to troubleshoot and analyze complex production problems related to data.
- Ability to troubleshoot advanced network file delivery, server and application issues independently and provide solutions to recovery.

- Partner with different application teams throughout the life cycle to understand their application infrastructure monitoring and apply site reliability principles to baseline and set up SLOs for critical components.

- Identify application patterns and analytics in support of better service level objectives

- Design automated software and product upgrades, change management and release management solutions

- Extend to application deployment, change management, incident management, capacity upgrades, reporting, system integrations and essentially ensuring   the availability of a stable and performing platform used by development and technology across the firms

- Design self-healing and resiliency patterns. Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

- Collaborate with the business analysts and ETL development team members to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance.
- Collaborate with channel teams which includes offshore team members, work flexible hours as required to achieve a global follow-the-sun support model.
- Strictly follow change and incident management processes.
- Be willing to work non-standard business hours on an on-call basis in a 24x7x365 environment.
- Implement best practices for production environments.
- Implement process changes within the work streams of Problem, Change, Vulnerability Management, Tools and Support Applications.
- Encourage and participate in knowledge sharing as necessary.
- Develop and foster a positive relationship with team members, team leads and business partners.
- Develops and updates documentation, departmental technical procedures and user guides.
- Assures quality, security and compliance requirements are met for supported technology domain
- Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times.
- Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
- Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be ready to work on weekends.

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Essential Qualifications
• Dynamic Professional experience of about 9+ years. With ETL knowledge on AbInitio, Unix, Teradata.

Desired Qualifications:
• Hands on experience on banking applications
• Scheduling Tools Preferably Autosys

Posting End Date: 

13 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.