We are looking for a Senior Systems Engineer with a Public Trust Clearance 3 years of Tier-3 Troubleshooting experience to support our Library of Congress effort.  This is a remote/hybrid position

As a Senior Systems Engineer, you will: 

Work with a team of driven, supportive, and highly skilled professionals.  Receive a robust benefits package that includes our Employee Stock Ownership Plan! (ESOP).  Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.  

A week in the life of Senior Systems Engineer: 

Upgrade the enterprise monitoring software applications used on premise and maintain the services used for enterprise monitoring. Configure the Library’s software and services to  monitor hardware and software with and without the use of agents  monitor hardware and software via SNMP  collect and analyze log data collect and analyze NetFlow data interfaces such as Application Programming Interfaces APIs Configure the library’s software and services to perform the following transaction tracking within applications predictive analysis for hardware and software events automated responses to events Upgrade and update each of the on‐premises enterprise monitoring applications to maintain all systems to current software release including security patches Adhere to the vendor’s best practices and the Library’s processes and practices when planning and executing upgrades and updates  Implement visualizations (such as dashboards) for technical and non‐technical users in formats suited to their roles and necessary to fulfill their responsibilities.  Implement alerting and notifications for the IT systems and their components Provide Tier‐3 network operation and engineering support as identified by the Library Tier‐3 network support engineers’ availability is required for evenings and weekends as required for Library change Authorization Board (CAB) approved network changes Tier‐3 network engineering support is required for technical emergencies and onsite support Must deliver Tier‐3 network support engineering in case of a service disruption at the Library Network Edge Support ‐ Provide Tier 3 troubleshooting, technical configuration settings, documentation, security settings, and schedule for delivery