**Senior Systems Engineer** **Westlake, TX** **Type:** Contract **Category:** Engineer **Industry:** Financial Services **Reference ID:** JN -042025-101551 **Date Posted:** 04/07/2025 **Shortcut:** http://careers.eliassen.com/1P0o0X + Description + Recommended Jobs **Description:** **Hybrid | Westlake, TX** Come and join our team that provides us with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis. Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $65 - $70 / hr. w2 **Responsibilities:** + Write high-quality code for our applications that is reliable, scalable, and reusable + Understand the leadership vision and execute on that vision + Strengthen and promote the culture of innovation by setting examples + Find creative ways to get things done, and do them right + Foster a culture of best-in-class software engineering practices + Exercise a passion for keeping your knowledge up to date with the latest and greatest + Ensure the high level of integrity in the team + Take ownership, accountability, and initiative for what needs to be done **Experience Requirements:** + 8+ years hands-on experience as a Systems Engineer + Demonstrate experience as an engineer responsible for designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products + Experience with Genesys Engage is highly preferred. + Hands on Experience working with Public Cloud, Amazon Web Services (AWS) + Demonstrate experience in Java, Ansible, Python, or experience in a similar language + Experience with Docker/Kubernetes and container-based development and deployment + Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries + Strong hands-on Experience with Amazon Connect + Proficiency with UNIX operating systems and shell scripting + Proficient in troubleshooting and resolving complex application issues + Knowledge of APM tools and techniques to monitor, optimize, and troubleshoot application performance and availability + Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation + Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes + Self-starter, curious, collaborative, innovative, eager to learn and teach others ever **Education Requirements:** + Bachelor’s degree in computer science or equivalent _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com._ _About Eliassen Group:_ _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._ _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._ _Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_