The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms.  The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert  in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. 

Technical Skills:

The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata) requiring a high level of technical expertise.

Good knowledge and solid troubleshooting experience in all areas of Oracle database technology. Advanced level skills in RAC, ASM, Performance tuning, HA, Backup and Recovery Oracle Exadata - Database Machine Administration (DMA). Oracle Exadata - full stack patching. Good Experience in Oracle GoldenGate & troubleshooting skills. General Oracle Database Administration tasks. Experience in database upgrades, migrations, installations and patching Good knowledge and experience on Oracle Database Backup and Recovery (RMAN). Experience on Oracle Database High Availability, Real Application Clusters (RAC). Implementation and Maintenance of Oracle Database Disaster Recovery, Data Guard. Expertise in Oracle Database Performance Tuning. Oracle Enterprise Manager - Cloud Control / Grid Control. Strong Communication, presentation, facilitation and influencing skills. Ability to quickly learn and understand application of new technologies. Ability to quickly grasp complex technical issues Willingness to work in shifts and on weekends Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction. Oracle Cloud Infrastructure knowledge is a plus.

 

Preferred Qualifications:

Bachelor's degree in Computer Science, Information Technology, related filed or equivalent. More than 4 years of experience as an Oracle database Administrator or Exadata Administrator. Relevant certifications in Oracle Database, Exadata and Oracle Cloud Infrastructure are a plus. Good written and spoken English communication skills. Candidate will be working remotely with high-profile customers around the world.

 

Career Level - IC3