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ABOUT THE COMPANY 

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. 

JOB PURPOSE 

The Senior Supply Planning Services Specialist at Azadea's Business Services is responsible for delivering thorough and professional supply planning services and overseeing the operations of the supply planning unit to ensure the provision of a cohesive and efficient end-to-end service for the group. 

RESPONSIBILITIES 

Oversee the procedural and regulatory customs compliance of the shipment to ensure alignment with established policies and procedures. Report any non-compliant cases as necessary. Guarantee the readiness of the shipment, oversee dispatch from the origin and customs clearance, and ensure delivery to the destination. Address and resolve logistical challenges, propose alternative solutions promptly, and engage in the analysis of case studies and business simulations Assess and compare rates among various logistics providers and inform the management of the findings. Ensure the expected level of customer service is delivered, maintained and that internal customers are satisfied by meeting internal service level agreements (SLAs) and promptly addressing and following up on requests. Identify areas of improvement in the processes of freight forwarding customs clearance, delivery, and insurance within the business.  *

ABOUT THE COMPANY 

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. 

JOB PURPOSE 

The Senior Supply Planning Services Specialist at Azadea's Business Services is responsible for delivering thorough and professional supply planning services and overseeing the operations of the supply planning unit to ensure the provision of a cohesive and efficient end-to-end service for the group. 

RESPONSIBILITIES 

Oversee the procedural and regulatory customs compliance of the shipment to ensure alignment with established policies and procedures. Report any non-compliant cases as necessary. Guarantee the readiness of the shipment, oversee dispatch from the origin and customs clearance, and ensure delivery to the destination. Address and resolve logistical challenges, propose alternative solutions promptly, and engage in the analysis of case studies and business simulations Assess and compare rates among various logistics providers and inform the management of the findings. Ensure the expected level of customer service is delivered, maintained and that internal customers are satisfied by meeting internal service level agreements (SLAs) and promptly addressing and following up on requests. Identify areas of improvement in the processes of freight forwarding customs clearance, delivery, and insurance within the business.  *

LANGUAGE & TECHNICAL SKILLS 

 Language Proficiency 

Fluency in English. Fluency in French is a plus.   

Technical Skills 

Proficiency in MS Office. 

EDUCATION 

Bachelor’s degree in Business Administration, or a related field.  

Master’s degree in Supply Chain Management is a major plus. 

EXPERIENCE 

Four to six years of experience is a similar role. 

BEHAVIORAL COMPETENCIES 

Customer Focus 

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. 

Action Oriented 

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities. 

Plans and Aligns 

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work. 

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others. 

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. 

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws. 

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LANGUAGE & TECHNICAL SKILLS 

 Language Proficiency 

Fluency in English. Fluency in French is a plus.   

Technical Skills 

Proficiency in MS Office. 

EDUCATION 

Bachelor’s degree in Business Administration, or a related field.  

Master’s degree in Supply Chain Management is a major plus. 

EXPERIENCE 

Four to six years of experience is a similar role. 

BEHAVIORAL COMPETENCIES 

Customer Focus 

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. 

Action Oriented 

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities. 

Plans and Aligns 

Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work. 

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others. 

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early. 

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.