Job Title : Senior Store Manager Gateway Shopping Centre
Sector Title : Retail Stores
Area : Gateway Shopping Mall
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Our client is searching for a Senior Store Manager for their store based at Gateway Shopping Centre The Senior Store Manager will be required to manage the store on a day to day basis & run all aspects of the store operations as per company strategic goals and objectives
Key Performance Areas
Achieve set revenues and maintain required margins through setting of daily targets staff targets as well as merchandise management
Develops key indicators to track success of a new idea or risk and to track changing business challenges
Manage and supervise store employees in all aspects of customer services including handling customer complaints product presentation housekeeping training etc
Ensure adherence to all marketing and promotional initiatives as well initiating own promotion/marketing ideas
Monitor and order all store operating and merchandising suppliers including signage tags equipment
Provide management advice to staff on problems/store emergencies including theft/shoplifting incidents unruly/irate customers security hazards such as fire bombs
Ensure all security procedures are adhered to
Creates a model for continuous learning and improvement that makes it easy for change to happen
Develops world class managers and/or successors for critical organizational positions
Communicates directly and honestly at all levels from employees to executive management
Empowers team beyond area of responsibility
Shares best practices wins and learnings with peers to improve service to a higher level
Works collaboratively with colleagues to communicate synergistic solutions across functional lines
Drives accountability for objectives while facing changes and uncertainty
Significantly improves the operating effectiveness of the business even when pursuing longer term and strategic initiatives
Manage expenses to ensure they do not exceed budget eg cash control telephone stationery overtime petty cash etc
Inventory management to ensure an efficient door to floor process and manage all related reporting and administration accountabilities
Manage inventory counts
Cash control
Opens and closes store in accordance with established policies and procedures ie verifies opening cash balance at each register run daily bank up
Oversee daily cash reconciliation and bank deposit procedures
Perform any and all duties normally assigned to subordinate staff to maintain staff coverage and to lead by example
Ensure team alignment on all policies and procedures
Ensure adherence to Health and Safety guidelines and procedures
Requirements
Minimum of 5 years senior store management experience at a leading retail clothing chain/ brand
Matric
Solid experience managing a similar fastpaced retail operation
A tertiary qualification would be advantageous
Knowledge of retail operations including sales and customer service merchandising and promotional techniques inventory control and loss prevention
Strong analytical and negotiation skills are a must
Ability to establish and maintain effective working relationships with individuals from diverse backgrounds such as customers other employees and management staff
Salary Market related
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful