Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Key Responsibilities:

The Senior Staff Representative – Network Operations Policy and Procedures will play a critical role in ensuring standardized practices, policies, and procedures across all Network Operations groups. This position will focus on establishing and documenting essential standards to support key projects, including the Unimatic exit, and enabling the successful execution of future initiatives. The role is vital to maintaining operational excellence, ensuring compliance, and driving alignment across the organization.

Policy Procedure Development – Develop, document, and maintain standardized policies and procedures across all Network Operations groups to ensure consistency, compliance, and operational efficiencyStakeholder Collaboration – Partner with cross-functional teams, including Safety, Training, DT, and Operations leadership, to drive alignment, gather input, and ensure seamless policy integration across departmentsProject Support Execution – Lead the development of policies and procedures supporting key initiatives, including the Unimatic exit, to ensure a smooth transition and successful implementation of future projectsOperational Alignment Compliance – Ensure all documented policies align with regulatory requirements, company standards, and industry best practices while maintaining a strong focus on operational excellenceAttend and participate in United and industry meetings relating to Network Operations, and work with other divisions, addressing opportunity to align with IATA and other standard methodologies to enable the continuous improvement of processesContinuous Improvement Standardization – Regularly assess and refine policies and procedures to enhance efficiency, address emerging operational needs, and support a culture of continuous improvement within Network Operations

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Key Responsibilities:

The Senior Staff Representative – Network Operations Policy and Procedures will play a critical role in ensuring standardized practices, policies, and procedures across all Network Operations groups. This position will focus on establishing and documenting essential standards to support key projects, including the Unimatic exit, and enabling the successful execution of future initiatives. The role is vital to maintaining operational excellence, ensuring compliance, and driving alignment across the organization.

Policy Procedure Development – Develop, document, and maintain standardized policies and procedures across all Network Operations groups to ensure consistency, compliance, and operational efficiencyStakeholder Collaboration – Partner with cross-functional teams, including Safety, Training, DT, and Operations leadership, to drive alignment, gather input, and ensure seamless policy integration across departmentsProject Support Execution – Lead the development of policies and procedures supporting key initiatives, including the Unimatic exit, to ensure a smooth transition and successful implementation of future projectsOperational Alignment Compliance – Ensure all documented policies align with regulatory requirements, company standards, and industry best practices while maintaining a strong focus on operational excellenceAttend and participate in United and industry meetings relating to Network Operations, and work with other divisions, addressing opportunity to align with IATA and other standard methodologies to enable the continuous improvement of processesContinuous Improvement Standardization – Regularly assess and refine policies and procedures to enhance efficiency, address emerging operational needs, and support a culture of continuous improvement within Network Operations

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in aviation, business, operations management, or a related field or 4 years of relevant work experience in Network Operations, policy development or regulatory compliance3 years’ experience in airline operations, network operations, policy development or a related fieldExperience with operational procedures, compliance, and process standardizationStrong written and verbal communication skills, including presenting ideas and concepts to leadership and the ability to document and standardize complex processesProficient with Microsoft Office, including TeamsStrong analytical and problem-solving skillsStrong project management and organizational skillsAbility to lead cross-functional collaboration and drive alignmentAbility to develop and implement standardized procedures and policiesAbility to analyze complex operational challenges and provide structured solutionsAbility to work effectively under pressure and handle multiple prioritiesAbility to engage and influence collaborators across various levels of the organizationAbility to work general business hours but adjust as needed for working with team members in IndiaUp to 10% domestic international travelMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):2 years’ experience in a leadership roleProject management or process improvement certifications (e.g. Six Sigma, PMP) are a plusBackground in investigations, written summaries and presenting to senior leadershipFamiliarity with emerging operational technologiesStrong understanding of airline operations, policies and regulatory requirements

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in aviation, business, operations management, or a related field or 4 years of relevant work experience in Network Operations, policy development or regulatory compliance3 years’ experience in airline operations, network operations, policy development or a related fieldExperience with operational procedures, compliance, and process standardizationStrong written and verbal communication skills, including presenting ideas and concepts to leadership and the ability to document and standardize complex processesProficient with Microsoft Office, including TeamsStrong analytical and problem-solving skillsStrong project management and organizational skillsAbility to lead cross-functional collaboration and drive alignmentAbility to develop and implement standardized procedures and policiesAbility to analyze complex operational challenges and provide structured solutionsAbility to work effectively under pressure and handle multiple prioritiesAbility to engage and influence collaborators across various levels of the organizationAbility to work general business hours but adjust as needed for working with team members in IndiaUp to 10% domestic international travelMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):2 years’ experience in a leadership roleProject management or process improvement certifications (e.g. Six Sigma, PMP) are a plusBackground in investigations, written summaries and presenting to senior leadershipFamiliarity with emerging operational technologiesStrong understanding of airline operations, policies and regulatory requirements