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The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.

Role purpose/Business Unit:

 

As a Senior Specialist Insights and Analysis within the Postpaid Customer Value Management (CVM) Team, your role will require you to work closely with CVM commercial managers to assist with executing and analysing direct marketing campaigns, as well as to identify and present insights. 

Your responsibilities will include:

 

Advanced analytics in collaboration with CVM Experts, cross-functional and external teams to deliver predictive model driven customer insights and sales opportunities Time series analysis and forecasting of customer, product and direct marketing campaign performance for target setting and tracking purposesDesign interim reports before they are productionalized in an enterprise reporting platform, to measure product and campaign performance, model accuracy and business impactMonthly product performance and impact measurement of the CVM team’s activitiesCollaborate with the applied machine learning team to incorporate machine learning outputs, into base marketing products and marketing campaigns to deliver more impactful commercial initiatives.Leverage existing relationships and forums to work closely with Data Scientists in Big Data Teams to deliver models that will generate new or enhance existing offers, propositions and recommendations.Periodic script and code reviewsLead, mentor Specialists: Analytics to grow their skillsets and data understandingBuild and deliver commission and commercial modelsThe ideal candidate for this role will have:

 

Must have technical / professional qualifications: 

Matric essential and A relevant 3 year degree or 3 year relevant national diploma preferably in BSc, BCom, Engineering, Stats, etc Minimum of 5-8 years relevant working experience 

 

Core competencies, knowledge and experience:
Key Knowledge: 

CVM, Campaign Management, Analytics, Direct Marketing, Big data or related fieldFinancial Services, Telecommunications or Banking experience advantageous

Key Skills:

Expert using SQL, Excel, Powerpivot, PowerBI, R, or similar toolsExperience using Qliksense preferableHypothesis thinking to guide exploratory data analytics efforts and identify customers insights and opportunitiesAutomation experience advantageousAbility and skillset to present to large audiences up to EXCO level

 

We make an impact by offering:

Enticing incentive programs and competitive benefit packagesRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 20 February 2025

 

The base location for this role is, Vodacom Midrand Office

 

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.