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The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024.
 

Role Purpose/Business Unit:

 

Part of Vodacom’s strategic imperative is to shift to new opportunities beyond its traditional business, which includes digital content and service experiences that drive new ways for Vodacom to create communities and deliver value to those customers through powerful customer experience. The Senior Specialist: DLS Products is responsible for achieving the required levels of service/product delivery, marketing and customer adoption, revenue uplift and customer experience within the Sports & Gaming portfolio of Digital Services. The Senior Specialist: DLS Products is required to conceptualise, execute and manage part of the Gaming product/service portfolio, content strategy, strategic and tactical marketing, and customer experience. The Senior Specialist: DLS Products is required to build relationships above and beyond all key stakeholders, including content partners, technical and marketing teams. The Senior Specialist: DLS Products is required to conceptualise, own and drive the achievement of the product/service roadmap with all relevant technical and project management teams including the respective content partners who assist Vodacom in bringing these services to life.
 

Your responsibilities will include:

 

Customer Experience

Bring gaming customer experience into every decisionImplement and use mechanisms to listen and ask questions to understand user needsConstantly benchmark fan experience against best-in-class alternatives and drive continuous improvementUnderstand and be obsessed with best-in-class customer experience from a user interface and user experience perspective

Gaming Portfolio Strategy and KPIs

Drive delivery of projects to achieve business objectives in Gaming portfolioRun initiatives to improve service onboarding, revenue growth and service adoptionContinuous monitoring of performance across services and projects

Subject Matter Expert, Organisational Leadership and communication.

Evangelist for Digital Services in VodacomBuild close relationships within Digital Services and with CBU, EBU, Support and other teams to ensure achievement of KPI’s
 The Ideal candidate for this role will have:

 

Must have technical / professional qualifications: 

Minimum of an Bachelor’s Degree in business, media or marketing areas (essential)3-4 years relevant experience in the gaming, media, content or telecommunications industry (essential)3-4 years experience with Digital Service and Digital product or account management (essential)Product Development skills (essential)

 

Core competencies, knowledge and experience:

Customer obsessed Innovation focused and Problem solverGaming market knowledgeCommunication and negotiation skills

 

We make an impact by offering: 

Enticing incentive programs, competitive benefit packages, and an exclusive 13th chequeRetirement funds, risk benefits, and medical aid benefitsCell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

 

Closing date for Applications: 11 July 2024

 

The base location for this role is Vodacom Midrand Campus

 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.