Business unit, Department, Reporting Business Unit Converged Communications Department Network Solutions Reporting Snr Manager: Service Operations

 

Core Description

Responsible for planning, managing and directing Cisco platforms which provides company technologies, systems and processes to customers to enable them to gain competitive advantage. Will manage client relationships at a senior management level. Will be responsible for negotiating with clients and responsible for ensuring project delivery by directing the activities Specialist Engineers.

Key Deliverables / Primary Functions Manage change, constantly reviewing design and responding to optimisation changes. Monitor and control the network to ensure its day-to-day stability. Manage problems and assist with support functions Contribute to the research and assessment of new technologies as well as customer needs. Monitor service levels and contribute to the development of standards and specifications. Test systems and keep records of technical details on network design, implementation plans and capital projects. Support users and Support staff Attend to IMACD’s (Installation, Modification, Addition, Change, Delete) Provide Network Administrator and Support Integrate Systems Vendor Engagement Compile HLD, LLD, RCA’s, Deployment Guides, Service Designs Evaluate Product Roadmaps and provide input to Strategy and align to Best Practices. Core Functional Skills & Capabilities Integrated Business SolutionInfrastructure Development& SupportProposal ManagementRelationship BuildingBusiness Partnership ManagementRisk ManagementVendor ManagementSolution ArchitectureCore Behavioural Competencies Applying expertise & TechnologyWorking with peopleDeciding & Initiating ActionPersuading and InfluencingPlanning & OrganisingEntrepreneurial & Commercial thinkingMinimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /Advantage Relevant IT certificationExperience 10+ years’ experience in network engineering, of which 2 years at a senior level  Alternatively, 8 to 10 years’ experience in network engineering, of which 2 to 3 years is at a senior management level.  Certifications Preferred/Advantageous Certifications:CCIE (Cisco Certified Internetworking Expert)HCIEProfessional Memberships in Relevant Industry Level of Engagement & Span of Control

Level of Engagement: Directly with internal & external clients 

Special Requirements / Employment Condition Valid Drivers licenseRequired to travel locally and/or internationallyWorkplace / Physical Requirements BillableClient RoamingRevenue GeneratingHybrid Remote Worker