Meet the Team

Cisco's Customer Experience (CX) team delivers personalized, proactive, and predictive outcomes to our top tier customers. As a key player in this journey, focus on technology leadership for customers across the security landscape covering the whole portfolio of products from Cisco. You will help customers improve the value of their Cisco technology investments. Your role will be critical in encouraging deep trust and forming last relationships with our customers. A high-energy team that prioritizes innovation, empowerment, diversity, and growth. Together, we'll set new industry standards and redefine the future of customer experience.

Your Impact

You will drive the transformation of digital and security landscapes for our top customers across industries. In this role, you’ll consult, audit, design, lead implementations, and where needed optimize cutting-edge security solutions within the Cisco portfolio. Collaborate with cross-functional teams to address diverse cybersecurity challenges, protect critical assets, and support customers in achieving resilience and compliance. Engage with dynamic industries, influence security strategies, and tackle global threats. With access to Cisco’s innovation ecosystem and continuous learning opportunities, you’ll be at the forefront of crafting secure, scalable solutions that empower businesses in India and SAARC.

Solution Design & Delivery

Develop and deliver comprehensive security solutions, including firewalls, endpoint protection, Zero Trust, secure access, and threat intelligence platforms, tailored to customer needs. Lead architectural discussions and workshops with clients to align solutions with their business and technical objectives & Build high-level and detailed design documents, implementation plans, and deployment playbooks for security technologies.

Customer Engagement & Thought Leadership

Build and maintain positive relationships with CXO-level customers, acting as a trusted advisor on security strategy and architecture. Drive conversations with industry leaders to position Cisco as the preferred security partner & represent Cisco at industry forums, conferences, and roundtables to share insights and demonstrate Cisco’s technology leadership.

Technical Leadership

Collaborate with internal and external customers, including sales, product, and engineering teams, to define and drive security solutions & provide technical escalation support for complex implementations and troubleshooting issues. Stay updated on emerging security threats, industry trends, and Cisco’s evolving security portfolio to deliver innovative solutions.

Professional Services Enablement

Mentor and train delivery engineers, ensuring alignment with Cisco’s methodologies and security frameworks. Support RFPs/RFIs, effort estimation, and proposal creation for professional services engagements & Develop reusable templates, tools, and frameworks to improve delivery efficiency and standardization. Minimum Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. 10+ years of experience in cybersecurity, with at least 5 years in a customer-facing solutions architect role. Strong knowledge of Cisco’s security portfolio, including Cisco Secure Firewall (FTD/ASA), Secure Endpoint (AMP), Duo, Umbrella, ISE, SecureX, Tetration, and Stealthwatch, SSE, etc Zero Trust architectures, SASE, VPNs, threat detection, incident response, and compliance standards (GDPR, PCI-DSS, ISO 27001, etc.) Solid understanding of networking, cloud security, and hybrid infrastructure, excellent communication and social skills to engage with diverse customer and internal stakeholders, including CXOs. Consistent track record to manage multiple projects, prioritize effectively, and deliver high-quality results in a fast-paced environment. Analytical and problem-solving mindset with a strong focus on customer success. Demonstrated ability to influence and lead in cross-functional, multi-level engagements.

Preferred Qualifications

CCIE Security, CISSP, CISM, or AWS/Azure Security Specialty

Travel: Yes (India and SAARC) 

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!