**_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._** **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Description:** _We’re looking for a_ **_Senior Software Technical Analyst_** _to join our DevOps team at MBPS. In this role, you are expected to support and maintain critical digital wealth applications (both front-end and back-end) across several markets in Asia._ _Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** + The Senior Software Technical Analyst will set up and respond to alerts from monitoring tools like New Relic and Devo, providing Level 2 analysis and troubleshooting for both front-end and back-end digital wealth applications. + They will investigate and resolve production issues using tools such as MongoDB, ServiceNow, Postman, and Swagger UI, while maintaining and supporting batch job processes. + The role requires taking ownership of incident management, including on-call duties, to ensure timely resolution of issues within SLAs. + The analyst will liaise with internal/external customers, business partners, and project teams to facilitate the transition of new enhancements into production support and maintain documentation in Confluence and Jira. + They will also consistently apply continuous improvement practices to enhance support activities and drive issue resolution with multiple stakeholders. **Qualifications:** + **Education:** Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course + **Experience:** Minimum 5-7 years working experience supporting systems at Level 2 support (with code level investigation) + **Hybrid Work Arrangement:** Hybrid (3x a week onsite) + **Minimum Skills to Hire/Must Haves:** + Web app knowledge (Frontend and Back End web technologies, APIs etc.) + SQL + JavaScript or any programming language knowledge (C#, VB Script, .NET / .NET Core) + React JS / Node JS (Preferred, not required) + MongoDB (Preferred, not required) **_Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_** **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Working Arrangement** Hybrid