About the Job

The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Software Maintenance Engineer to join us. In this role, you will provide important technical assistance to ensure that our highly valued customers get the most out of our solutions. This position extends well beyond solutions support, as you will take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat Application Services open-source middleware software. As a Software Maintenance Engineer, you will provide highly technical solutions to support technical requests. Additionally, you will provide Red Hat Application Services updates, and contribute ideas through participation in an open and collaborative team environment. Become part of a fast-paced company that is changing the way software is developed, sold, and supported.

What You Will Do

Diagnose problems, troubleshoot the issues, and develop solutions to technical issues

Provide customers with a unique experience and amaze them with the quality of Red Hat support

Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction

Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community

Collaborate with your colleagues on various topics; be a respected member of the global team

Constantly work on your skills and keep up with the latest technology trends

Contribute to the open-source community and to product code, if you wish to

What You Will Bring

Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect

Experience with application server solutions like JBoss, Wildfly, or any other application WebServer

Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server

Experience with public key infrastructure (PKI)

Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies

Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift

Excellent troubleshooting skills; passion for problem-solving and investigation

Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

Ability and willingness to learn new open-source middleware technologies

Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates

Experience in Customer Support or in consulting

The following are considered a plus:

Experience with identity and access management solutions like Keycloak (RH-SSO) or any certified OpenID connect providers

Experience with the JEE platform or Quarkus Framework and application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.

The salary range for this position is $101,300.00 - $162,050.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.