Responsibilities:

Monitor, prioritize, and resolve support tickets submitted by users. Ensure timely and accurate resolution of issues Diagnose and resolve performance issues affecting hardware, software, and network systems. Implement solutions to enhance system performance Manage user access to systems, including account creation, permission settings, and access troubleshooting. Ensure compliance with security policies Provide support for email-related problems, including configuration, connectivity, and security issues. Assist users with email client setup and troubleshooting

 

Qualifications:

Hands-on experience as a Wintel Engineer or in a similar role Strong knowledge of computer hardware, software, and network systems Excellent problem-solving and communication skills Open to working on early dayshift