About the team
The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure, and performant experience for a large volume of concurrent users. Whether reducing time to ring or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging work smoothly for our users all the time. 

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role
As a Senior Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve Dialpad’s customer experience, reduce infrastructure costs, Security, and Scalability.

This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our Canada, Vancouver office.

What you’ll do 

Create a long term technical vision for this new backend, while defining steps to deliver value in shorter term phases. Write clear and complete architectural design documents which are easily understood by other team members. Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput. Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery. Perform unit and end-to-end testing. Ensure that features are shipped on-time and with the highest quality. Troubleshoot and debug issues with existing features, as needed. Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools. Continue contributing to fun projects meant to delight users!

Skills you’ll bring 

5+ years of experience in backend software engineering. Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience Experience working with Python is a plus. Experience working with Microservices, Serverless Architectures a plus. Experience working with Containerization and Orchestration, in the Cloud a plus. Working knowledge of of unit test and integration test frameworks Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub), Redis, Elastic Search, Monitoring: Datadog, Grafana, Vue.js/Vuex frontend running natively in Electron

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.