JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Soft Service Executive

Work Dynamics

What this job involves

Roles & Responsibilities:

Assist and monitor to ensure all building procedures and performance measures are maintained at all timesAssist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progressesEnsure Regional Operations procedures are followed to ensure service standards are maintainedSeek ways to constantly reduce costs and improve operational standardsEnsure consistency of regional policies & procedures with constant updating as requiredImplement, comply with and audit all internal management systems, for quality assuranceEnsure all Critical Environment (CEM) requirements are met. Ensure all Reactive Maintenance is completed as per the agreed timeframes.Ensure all Financial Management requirements are completed in a timely and accurate mannerProvide superior customer serviceEnsure feedback from client sessions is recorded and action to the satisfaction of the end user. Pro-actively manage Nielsen expectations ensuring that the service levels are maintainedAssist in the monthly finance reporting as requiredProvide input as required into the Monthly Report to NielsenActive involvement in the monitoring and achieving the required Key Performance IndicatorsAssist Facilities Management Team with tactical planning for the team’s goals and objectivesAssists with receiving and dispatching of work requests to technical staff, vendors or other services providersWork order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvalsMonitor work order SLA adherenceAssists with the coordination, scheduling, follow-up and satisfaction of maintenance activitiesCoordinates with onsite and regional Facilities team to advance service quality and enhance the client partnershipProvide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

Sound like you? To apply you need to have:

Strong knowledge of property operations

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management

Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.