Clearance: Public Trust Place of Performance: Remote, but must be able to work 8:00 - 5:00 EST Years of Experience: 8+ Education/Certification Requirements: BS, Engineering, Management Information Systems of Related Technical Degree or 10+ years of Experience. ServiceNow Certification a Plus. Specific Duties This position will provide the Administration services such as system maintenance, technical troubleshooting, managing roles, and access to the system. + Experience in upgrading all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments. + Perform all necessary patches and communicate with ServiceNow for technical support + Performs routine maintenance to include performance monitoring and error identification/ remediation + Manages Instance Security, User/Group Access/Access Control Lists + Resolve help desk/support tickets + Adheres to internal standards, policies, and procedures + Performs other duties as assigned Required Skills + Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support + Experience as a System Administrator in a UNIX environment + Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets Our Company Overview: Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients. Benefits Extremely competitive salary  95% employer paid for employee medical, dental, & vison coverages  100% employer paid for employee life, STD & LTD disability coverages  401k with company match and profit sharing  Flexible Spending Account (FSA) for dependent & health care  11 standard holidays & 3 weeks of annual leave   Powered by JazzHR