**J** **ob Summary:** Plans and directs the work of Service Techs and Service Engineers in support of customer problems, ensuring product reliability in the field and total customer satisfaction. Manages the warranty program. **Responsibilities:** + _Service:_ Directs the work of Service Techs and Service Engineers insuring customer equipment and product are maintained. Manages any warranty claims, identifying and resolving as necessary. + _Budget:_ Prepares capital and operating budget. Ensures compliance with the budget. + _Customer Interface:_ Works withcustomers, sub-contractors and distributors to develop methods to improve the quality of service within the facility and/or division. + _Engineering Support:_ Through service of product lines, recommends to engineering, production, maintenance, etc. changes in design or manufacturing to correct equipment problems. + _Support:_ Ensures that field service tools, instruments and equipment are maintained and calibrated at all times. + _Management:_ Develops and mentors a competent workforce through recruitment, training, coaching and establishing goals and objectives that drive the organization. + _Other responsibilities as assigned or required._ **MEASUREMENTS:** This position: + Directly supervises 0-20 employees. + Indirectly manages 0 employees through subordinate supervisors/managers. + Controls an annual budget of 0-5M rand. + Has responsibility for 0-5M rand in annual sales. **Qualifications:** 6-8 years experience in manufacturing, production and/or service. Ability to effectively interface with all levels of the organization as well as customers and vendors. Must be able to coordinate teams and efficiently problem-solve. **Education/Training Required:** Bachelor’s degree in Engineering, Marketing, Finance or Business (or international equivalent) desirable. Proficiency in computer software necessary for the position.