Category: Kalmar Facility: Service Location: Tampere, FI Ljungby, SE Helsinki, FI Senior Service Excellence Coach Make every move count At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count. We're making every move count Are you passionate about shaping the future of maintenance operations in a global setting? Do you thrive on driving efficiency, standardization, and customer satisfaction? If so, we have the perfect opportunity for you! As aSenior Service Excellence Coach, you’ll play a key role in optimizing service execution, ensuring the highest standards of safety, efficiency, and profitability across our global maintenance operations. The role is available for Tampere, Helsinki- Finland and Ljungby, Sweden. Main tasks and responsibilities + Develop & implement global service processes to drive efficiency in maintenance operations + Support and collaborate with Kalmar’s country service teams, ensuring smooth execution of best practices + Standardize tools & processes for a unified way of working across Kalmar Services globally + Drive continuous improvement in contract and on-demand service business + Enhance customer satisfaction by optimizing service operations and implementing new solutions + Lead cross-functional collaboration to support business development and innovation. What you’ll need to succeed + Master’s degree in Economics, Engineering, or Business Management (or equivalent) + 5+ years of experience in maintenance operations in a global manufacturing company + Expertise in technical maintenance, contract business, and service execution + Strong leadership and coaching skills to inspire and develop service teams + Collaboration & communication skills to work effectively with stakeholders at all levels + Commercial acumen with an action-oriented and structured approach + Fluency in English is a must. What we offer + Opportunities to grow your career in a global environment with extensive professional development. Our culture promotes continuous learning and development, supported by our internal platform, LEARN, offering hundreds of online courses on various topics + We prioritise work-life balance, providing flexible working hours and a hybrid work model tailored to meet both your needs and those of your team + A fixed monthly salary, determined by your experience and skills, along with a performance-based bonus system + Benefits like a mobile phone, andEdenred (https://edenred.fi/en/) lunch and well-being benefit, which can also be used for commuting or health services. We offer comprehensive healthcare throughMehiläinen (https://www.mehilainen.fi/en) , supplemented by ourhealth insurance fund (https://vakuutuskassa.com/) for additional well-being coverage + A place where you can make a real impact with long-term career prospects and meaningful opportunities. As a proud member of the UN Global Compact initiative, Kalmar is committed to sustainable and ethical business practices. Visit our website to learn more aboutwhy Kalmar is a great place to work (https://www.kalmarglobal.com/careers/why-is-kalmar-a-great-place-to-work/) andmeet our people (https://www.kalmarglobal.com/careers/meet-our-people/) . Interested to join? Ready to lead the way in global service excellence? Apply until 30th of April and be part of Kalmar’s journey towards a smarter and more efficient future! For further information, please contact Teemu Tapio, Director,Operational management via email at teemu.tapio@kalmarglobal.com About Kalmar Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com