Site Name: Belgium-Wavre Posted Date: Jan 23 2025 Key Responsibilities: Play a key role providing Tech support to GSK Senior Executives, their administrators and meeting facilitators – both operational and within a process improvement/project context. Build strong working relationships with Tech product owners and key service providers, through regular contact, to raise understanding and awareness of Executive issues/needs. With focus on improving the exec experience, reducing end-to-end cycle time, reducing volume of Tech incidents as well as identifying service improvement opportunities. Represents the Exec Services team at meetings and forums as appropriate. Understands global client demographics and Tech profiles, through research and regular customer engagement. Keep aligned with GSK’s collaboration and productivity tools to identify opportunities to enhance exec productivity. Promotes standards, use of IT best practice and collaborative tools. Has a proactive attitude; takes personal responsibility to develop own skills and aligns with working practices of the team. Excellent communication and customer service skills (given level of engagement with senior Executives within GSK). When investigating issues for GLT, identifies key stakeholders in Tech to ensure timely communication and visibility where applicable. Provide focused consultation and support for Meeting Facilitators – manage relationship to maximize meeting success. Approx balance of 50% Customer engagement, 25% project work and 25% operational work This role will also support Site Operations and will be required to assist with operational tasks for the site. Is sole Executive Support for the resident Wavre Execs including 1 GLT member plus provide support for visiting execs as well as remote support for entire Exec client base as needed. As needed will provide on\offsite support for Exec Service supported meetings as per our policy criteria. Take personal responsibility to develop the skills and working practices of the group. Engages with Executive clients to understand working practices and opportunities for productivity improvements. Research solutions and utilizes expertise required to determine solution; develops and presents recommendations. Leads actions, delivers with key improvements and ensures consistent implementation across all Exec Services sites. Ability to work on several task\activities, prioritizing accordingly based on business need with minimal supervision. May lead teams and manage processes, within Executive Support or as part of wider service management. Provide regular updates to Exec Services Team on assigned projects. Why You? Qualifications: Strong understanding of ITIL. Proficient understanding of Windows PCs , iOS both for mobile devices and Mac. Deep knowledge of GSK collaboration and meeting tools, best practices, and recommended ways of working. Complete technical and strategic understanding of relevant technologies as part of the standard GSK IT platform. Ability to work independently as well as on teams, both internal and external to Executive Services. Post graduate degree plus 4-6 years IT experience or significant equivalent experience without a degree. Fluent in French and English (verbal and written). #LI-GSK If you have a disability and require assistance during the course of the selection process, you will have the opportunity to let us know what specific assistance you require in order to make suitable arrangements. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. 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