What’s the role about?

As part of our Retail team, you’ll be joining our store in Belfast as our Senior Sales Associate, who is responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

What you’ll be doing

Leads by example with their personal styling, grooming standards, demeanour and overall appearanceConfident in conveying to customers their knowledge of brand history, design process and our global omni-channel businessConducts themselves in line with company valuesTakes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanlinessCommunicates relevant company news to the teamLeads by example demonstrating how to deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch pointsSets the team up to prioritise the customer making sure that they always feel appreciated and valuedEducates the team so they can inspire and advise customers with all available products and servicesEnsures the team build and nurture customer relationships, creating a loyal customer baseHelps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customersIs aware of the store and their own individual targets and KPI’sDelivers personal sales targets and KPIsUses all tools and services available to achieve personal targetsUnderstands how to read the commercial reports in storeUnderstands what is required of them in their role and how they impact their businessAdheres to all company policies and proceduresFollows all H&S procedures including how to minimise, resolve or report any potential hazardsEnsures the store is opened and closed safely and efficientlyCompletes all stock in and out processes accurately and to required deadlinesMeets all online order deadlinesFollows all operational and cash handling procedures correctlyDeploys the team effectively across the store to complete required tasks and meet deadlinesCommunicate effectively with other team membersDemonstrates how to accept and receive feedbackRecords and/or escalates any performance issues in storeTakes responsibility for their own development and completes required trainingSupports the team with issues and difficult situations, knowing when to escalate to managementContributes to a diverse and inclusive environment

What we’ll do for you

Generous employee discountBusiness wearSales and service bonus schemeAnd many more

If you want to start your story at Reiss as our Senior Sales Associate, don’t miss out - apply now!

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