Senior Sales Associate ( **Job Number:** SEN000468 ) **Description** + Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards + Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping, and inform the Manager of unavailable and nonperforming products + Report occurring operational issues or problems in a timely manner, suggest solutions or escalate them as appropriate, ensuring and operational effectiveness at all times + Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction + Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated + Communicate sales plans and targets to the Shop/Department team, assign routine and non-routine tasks to Sales Associates, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed + Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss + Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times + Prepare staff schedule to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner + Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets **Qualifications** + Bachelor Degree is a plus + Good knowledge and understanding of store operating procedures + Good understanding of layout and visual merchandising techniques + Strong knowledge of products available across departments + 2 years of experience in retail is required + 2 years of experience in retail is a must + Proficiency in MS Office + Planning and Organizing: level 2 + Developing and Motivating Others: level 2 + Communication Skills: level 3 + Driving and Achieving results: level 3 + Customer Focus: level 2 + Commercial Understanding: level 2 + Teamwork: level 3 **Organization** : Virgin Megastore **Primary Location** : United Arab Emirates-UAE, Dubai, The Dubai Mall **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** SEN000468