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ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Senior Sales Advisor is responsible for promoting the corporate image, enhancing store turnover, and ensuring customer satisfaction and loyalty. He/she collaborates to achieve both quantitative and qualitative objectives for the division and the store. Additionally, he/she fosters a positive atmosphere within the store and actively contributes to its overall performance.

RESPONSIBILITIES

Ensure consistent after-sales service following company standards to uphold customer satisfaction and loyalty, thereby reinforcing the brand image established during the initial sale. Manage overall store operations to ensure optimal customer satisfaction and alignment with the brand's style and quality standards throughout the entire sales and after-sales process. Capitalize on every customer interaction to promote the brand and its products effectively. Support store managers by leveraging extensive product knowledge and experience during the training of new staff. Act as a leader and sets an example for colleagues with less seniority. Reorganize displayed products, ensure proper departmental presentation, and manage inventory, maintaining awareness of assigned product stock counts in the warehouse to optimize sales. Welcome and acknowledge regular customers, understand their needs, and enhance the product range by demonstrating, recommending, and contextualizing available products to enrich the customer experience. Check customer requirements during product trials and promptly respond to any further requests. Promote complementary, additional, or upgraded sales. Ensure customer loyalty by collecting customer information and accurately entering it into the database, linking it to the sale for future reference and personalized service. Ensure the constant tidiness and cleanliness of the store, follow up on orders, and handle complaints with the support of a manager if necessary to maintain a seamless customer experience. Remain informed on the entire product range in the store, possessing in-depth knowledge of all products within the assigned range. Understand the value of Key Performance Indicators (KPIs) to effectively close sales in a positive manner. *

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Senior Sales Advisor is responsible for promoting the corporate image, enhancing store turnover, and ensuring customer satisfaction and loyalty. He/she collaborates to achieve both quantitative and qualitative objectives for the division and the store. Additionally, he/she fosters a positive atmosphere within the store and actively contributes to its overall performance.

RESPONSIBILITIES

Ensure consistent after-sales service following company standards to uphold customer satisfaction and loyalty, thereby reinforcing the brand image established during the initial sale. Manage overall store operations to ensure optimal customer satisfaction and alignment with the brand's style and quality standards throughout the entire sales and after-sales process. Capitalize on every customer interaction to promote the brand and its products effectively. Support store managers by leveraging extensive product knowledge and experience during the training of new staff. Act as a leader and sets an example for colleagues with less seniority. Reorganize displayed products, ensure proper departmental presentation, and manage inventory, maintaining awareness of assigned product stock counts in the warehouse to optimize sales. Welcome and acknowledge regular customers, understand their needs, and enhance the product range by demonstrating, recommending, and contextualizing available products to enrich the customer experience. Check customer requirements during product trials and promptly respond to any further requests. Promote complementary, additional, or upgraded sales. Ensure customer loyalty by collecting customer information and accurately entering it into the database, linking it to the sale for future reference and personalized service. Ensure the constant tidiness and cleanliness of the store, follow up on orders, and handle complaints with the support of a manager if necessary to maintain a seamless customer experience. Remain informed on the entire product range in the store, possessing in-depth knowledge of all products within the assigned range. Understand the value of Key Performance Indicators (KPIs) to effectively close sales in a positive manner. *

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

          Fluency in English.

         Fluency in Arabic is a plus.

Technical Skills

          Proficiency in MS Office.

EDUCATION

High school degree.

EXPERIENCE

Zero to two years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Drives Results

Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

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LANGUAGE & TECHNICAL SKILLS

Language Proficiency

          Fluency in English.

         Fluency in Arabic is a plus.

Technical Skills

          Proficiency in MS Office.

EDUCATION

High school degree.

EXPERIENCE

Zero to two years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Business Insight

Applies knowledge of business and the marketplace to advance the organization's goals. For example, shows considerable business insight, beyond the fundamentals. Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Drives Results

Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.