Job description
Are you an expert in risk or have a detailed understanding of retail gambling? At evoke, we are seeking a highly skilled and experienced Senior Retail Compliance Manager to support retail's business initiatives and ensure they're conducted in compliance with relevant regulations. Join us in shaping a culture of integrity, ensuring our adherence to the highest standards, and driving our commitment to ethical practices. Join us now! 

What you will be doing
Develop and implement policies and procedures that meet regulatory requirements to create and maintain an industry-leading complaint environment, which encourages customer sustainability and promotes positive playMonitor and interpret developments impacting the compliance environment, including regulatory change, changes to regulator guidance and codes and relevant enforcement action; iterating policy positions in responseEnsure business goals, initiatives and projects are successfully delivered in a compliant manner by partnering with commercial and operational teams to provide subject matter expertise and guidance; ensuring relevant metrics are reviewed and analysed on an ongoing basisWork closely with cross-functional teams to ensure practical application and processes are consistent with stated policies and procedures, creating a culture of continuous progression through ownership of relevant processes to drive improvements to the compliant environment through policy changeLead the management of compliance incidents and support the investigation of cases raised to the business by external bodies, ensuring relevant detail is scrutinised with appropriate regulatory rigor and suitably presented, identifying root cause, remedial action and implement proactive steps to prevent recurrence as applicableEnsure highest levels of training, communication and awareness is provided to colleagues commensurate with position and function
Who we are looking for  
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:  
Previous experience in a similarly complex and scaled operating environmentTechnical understanding of non-remote regulatory requirements for anti-money laundering, customer due diligence and safer gambling applicable to UK and JerseyStrong knowledge of compliance frameworks and industry best practicesHighly analytical, with excellent problem-solving skills and logical reasoning
What we offer 
Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: 
Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilitiesPerks and discounts: Discounts at a range of high-street retailers Financial: Competitive salary, pension, and bonus schemesHealth & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work schemeHybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative)Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind
More about evoke 
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.  
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. 
Apply 
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. 
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. 
Apply today to kickstart your application with the evoke family!