Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

The Senior Reporting Analyst is responsible for developing insights and reporting solutions via the provision of cloud-enabled, automated, interactive self-service analytics & dashboard solutions.

It has a focus on continuous improvement, quality assurance, customer and user experience, leveraging reporting and system enablement to deliver simplified, automated and scalable reporting solutions for our Parcel, Post & Ecommerce division.

 

What you’ll deliver with us  

This role will support the Business Performance and Insights Team and develop automated dashboard solutions to inform effective decision making, provide meaningful insights into both Customer and Business operational performance, customer sentiment trends, systemic issues, root causes and identify opportunities for business improvement. You will develop and maintain a robust reporting framework ensuring data quality and governance best practices are followed and maintained.

 

You’ll also   

Improve analysis methods, performance reporting systems and processes, delivering automated, scalable, self-service dashboard solutions that enable effective business outcomes.Gather requirements and develop wireframes to inform the design and build of data story telling visualisations.Collect, integrate, standardize and optimize large complex data sources via the provision of consumable analytics solutions.Build and maintain innovative dashboard solutions through effective collaboration with partners and stakeholders across Enterprise business units.Support BAU reporting requests ensuring we adhere to customer contracted SLA’s and meet the day-to-day operational needs of our stakeholders.

About you  

We are seeking a candidate with 6-8 years of solid experience in data analysis and data visualization. The ideal applicant will have strong technical skills, a background in call center or sales operations, and some project management experience, including developing project plans for dashboards using JIRA and Confluence.

You’ll also need   

Extensive data visualisation experience, empowering exploratory analysis and insight generation with business intelligence tools such as Data Studio, Looker, TableauStrong programming / data visualisation skills, familiarity with machine learning methods and experience with ‘data wrangStatistical knowledge and experience with GCP services and cloud architecture practicesStrong ability to communicate complicated concepts to audiences and craft compelling stories based on insights and analysis

How we’ll deliver for you

Join one of the most culturally and linguistically diverse workforces in Australia, where we’re all ages, genders and come from all walks of life.We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.Immerse yourself in the AP Way – where every single team member partakes in a learning module to help understand the vital role we play in delivering on our strategy and purpose.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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