About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical. 

Reputation was ranked for the second year in a row in G2’s Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer. 

Why work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: We exist to forge relationships between companies and communities.

Our Talent team is dedicated to fostering an exceptional recruitment experience. As a Senior Recruiter, you will play a pivotal role in shaping our team and culture by partnering with dynamic leaders and hiring managers to align our values with our corporate hiring goals. You will take ownership of the entire recruitment process, sourcing top talent for GTM and technical roles across the US and EMEA. In this role, you’ll recruit for high-impact positions while building meaningful relationships across departments to ensure alignment with business objectives. Your experience will enhance our recruitment efforts through creative sourcing, data insights, and an exceptional candidate experience that attracts skilled professionals from diverse markets. This is an ideal opportunity for a collaborative and driven recruiter who thrives in a high-growth environment.

This is a hybrid position that requires 2 days per week in our local office

Responsibilities:

Lead full-cycle recruitment to attract top-tier talent for executive, GTM, and technical roles across the US and EMEA regions in the B2B SaaS industry.

Recruit for a variety of high-impact roles, including Sales Executives, Customer Success Managers, Software Engineers, Product Managers, and Data Scientists.

Partner closely with hiring managers to meet diverse staffing needs across departments, ensuring alignment with company goals and culture.

Collaborate with business partners in the U.S. and EMEA to continuously improve the candidate experience and optimize recruitment processes across global functions.

Develop and execute tailored sourcing strategies to engage passive candidates, building a pipeline of skilled professionals.

Provide an exceptional candidate experience through timely communication, transparency, and personalized engagement.

Utilize data-driven insights to optimize recruitment processes, improve hiring quality, and reduce time-to-hire.

Stay current with industry trends and best practices in recruiting, employer branding, and candidate engagement strategies.

Qualifications:

5+ years of proven success recruiting for executive, GTM, and technical roles in the B2B SaaS industry, with experience across the US and EMEA.

Bachelor’s degree or equivalent experience required.

Strong communication and stakeholder management skills, with the ability to collaborate effectively across departments.

Demonstrated ability to thrive in a fast-paced, high-growth environment.

Expertise in developing and executing sourcing strategies to engage passive candidates, building a robust talent pipeline.

Excellent project management, presentation, and communication skills (written, verbal, and in-person).

Proficiency with applicant tracking systems; experience with Workday is a plus.

If you're ready to bring your technical expertise and recruiting versatility to a company that values innovation and growth, we'd love to hear from you!

When you join Reputation, you can expect:

Flexible working arrangements.

Career growth with paid training tuition opportunities.  

Active Employee Resource Groups (ERGs) to engage with. 

An equitable work environment. 

Our employees say it best:

Our employees highlight our:

Ample Opportunities - “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

Positive Culture - "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

Training and Tools - “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

Balance - “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

Diversity: Reputation facilitates a culture where people bring their diverse backgrounds, life experiences and identifications together to achieve our company objectives and contribute their unique perspectives for the betterment of our company, our customers and our people.

Equity: Reputation believes in treating every employee fairly. We are committed to ensuring that all employees have fair and equal access and opportunity for advancement.

Inclusion: Reputation believes in creating an environment where employees feel comfortable bringing their whole self to work. We believe feedback fuels progress and we ensure that all voices are able to contribute, provide feedback, and make a difference.

Belonging: Our culture is one that values collaboration, teamwork, and engagement to ensure that all of our employees across the world know that as part of the Reputation Nation, they are part of something bigger than themselves. We recognize that a culture of belonging cannot exist without a strong foundation of diversity, equity, and inclusion in place.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO

Paid company holidays

4 company provided, “Recharge Days,” which are wellness days off for the entire company

Several active Employee Resource Groups (ERGs) to help foster inclusion and community

Employee Assistance Program

Access to a wide variety of unique perks and apps:

PerkSpot

Wellhub (Gym Pass)

Carrot Fertility

Omada

Ladder

SoFi

Fetch Pet Insurance

Calm for Kaiser

Spring Health for Guardian

XP Health for Guardian (virtual eye-wear platform)

401k

Health, dental and vision insurance

Paid maternity leave

Employer paid short and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.