**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager. **How you will contribute** You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management. **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Relevant experience in a laboratory. + Working efficiently on a team + Flexibility and adaptability to meet customer/business requirements + Attending to detail and following written instructions + Communicating effectively, verbally and in writing + Project management and working on multiple activities at the same time + MS office applications **More about this role** The position will be the Subject Matter Expert SME) on quality protocols and processes for the assigned areas. It will support the daily operations team ensuring conformance to corporate and local Quality Policies and SOPs and proactively address risks. **JOB RESPONSIBILITIES:** + Responsible for daily oversight of all food safety and quality activities of the production areas including HACCP, GMP, Specification Compliance, SOP Compliance, etc + Work closely and lead, with the business unit leader, process engineer and production colleagues to implement Lean Six Sigma tools to continuously improve Product Quality, drive down defects, complaints and improve scrap waste. + Maintain and review, and file Quality and Food Safety paperwork on daily basis in accordance with company guidelines. + Investigate consumer complaints and trends. + Facilitate quality discussions and training activities. + Manage hold/release and non-conformance procedure for finished product or raw/pack materials. + Manage Quality incidents from the investigation, remediation and follow up with the closure of corrective and preventive actions. + Participate in project teams for new equipment and infrastructure, working with Safety, Quality, and other departments. + Actively contribute to the implementation of IL6S tools and systems in correction of issues using Root Cause Analysis tools to eliminate losses. + Prepare for and participated in internal and external quality audits in conjunction with the Process Quality Lead and Compliance Manager. Technical / Functional skills: + Bachelor’s degree in food science, Regulatory Affairs or Science. + 2-5 years’ experience in a related field + HACCP, PCQI training. SAP user skills an asset. + Experience in GFSI Standards (FSSC, SQF, etc) Behavioral competencies: + Highly skilled at planning and prioritizing tasks + Strong communication and interpersonal skills + Good analytical and problem-solving skills. + Coaching mindset and ability to function in a servant-leadership model. + Ability to successfully collaborate across different teams and stakeholders. + Flexibility to adapt to a dynamic and fast paced high performance work system. + Exhibit learning agility and display potential to grow in the organization by taking up diverse and challenging assignments. **KEY PERFORMANCE INDICATORS** + Audit Scores + Quality KPI improvements + Compliance scores (local and corporate) + HOLDs number and resolution times. No Relocation support available **Business Unit Summary** With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging. Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging. **Job Type** Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.