Now Brewing – Senior Quality Assurance Manager! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by leading the identification, development and improvement of QA systems needed to ensure the availability of safe, wholesome, premium quality products for our customers globally. Is a senior subject matter expert in the areas of product safety and systems to control product safety risks. Speaks with authority and influences within and outside the company. Models and acts in accordance with Starbucks guiding principles.
As a senior quality assurance manager, you will…
Contribute expert perspective to support development of Global QA strategy. Leads the identification and development of systems and programs to implement strategy and monitors performance of the QA system in order to identify opportunities for improvement. Contribute to development of department mission, annual priorities and operating budget. Determine and manages appropriate mitigation steps and solutions to resolve potentially serious product safety or quality issues. Influence direction of cross functional teams as the Quality, Product Safety and Regulatory expert in the development and commercialization of new food, beverage and merchandise items or major new retail level programs. Interface with outside experts and organizations to keep Starbucks Coffee Company up to date in Quality Assurance strategy, techniques and best practices. Lead evaluation and development of programs to drive improvements for new and existing suppliers. Influences SCO in selection of and termination of poor performing suppliers. Lead the identification and definition of QA metrics capable of tracking Quality System performance. Lead the troubleshooting of complex, broadscale quality, product safety and regulatory issues arising from retail stores, regulators and customers. Identifies the root cause, required corrective actions and assure effective resolution. Leverage expertise to represents Starbucks in explaining and defending Food Safety Programs and Practices with Regulators. Mentor and trains more junior QA team members in knowledge of Starbucks Quality System and advanced problem solving. Plan, develops and leads QA program improvements. Leads projects to develop new and improve existing Quality Assurance systems and procedures. Represent QA perspective to innovation efforts in categories new to Starbucks Authority for hold and release of ready to drink and roast & ground finished goods produced. Responsible for implementation of programs to ensure food safety regulatory compliance.We’d love to hear from people with:
Progressive experience designing, developing and managing quality assurance programs in manufacturing or foodservice industries (10 years) Significant experience in food technology, food science and food safety (10 years) Qualification as a trained quality auditor (7 years) Significant experience in product safety risk assessment (7 years)
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.