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Job Description

Drive Disciplined Underwriting

Ensure adherence to organisational policies, practices and procedures.

Ensure effective risk management, compliance and control environment

Deliver market leading underwriting practice

Obtain and retain business through negotiation on technical issues, quotations and rates within underwriting guidelines and mandates

Manage the new business and quotation processes in line with Standard Operating Procedures (SOP) – ensuring all administration and data capturing requirements are met.

Ensure renewal review process is completed within SOP requirements to assist profitability and growth targets.

Structure, negotiate and place reinsurance within SOP and mandates on relevant accounts.  Including technical pricing and layering structures.

Ensure compliance with data integrity requirements, underwriting guidelines, mandates and company retention limits.

Decide on financial transactions within mandate – discounts, rates, accepting business, declining to quote on business, declarations, endorsements, pro-rata endorsements and invoicing.

Ensure all relevant supporting documentation (Placement Slips, Policy Wordings, Reinsurance Slips, endorsements, etc ) are issued in line with policy requirements and standard operating procedures.

Investigation and resolution of account queries.

Ensure Continuous Improvement and Effective Service

Deliver customer service and quality to support divisional business plan targets

Attend to queries and complaints and provide regular feedback.

Ensure adherence to organisational policies, practices and procedures.  Identify and recommend areas / ways to improve processes

Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions whilst complying with governance requirement.

Share knowledge on and participate in the creation and improvement of new standards, control systems and procedures to maintain service delivery.

Actively participate in own professional development and career path.

Deliver Cost Control and Governance Adherence

Proactively ensure use of time, resources, money, materials or equipment in line with policies and procedures.

Comply with corporate governance policies, procedures and standards.

Operate within agreed mandates and Standard Operating Procedures.

Manage areas of critical compliance and actively manage non-conformance

Maintain Effective People Practices

Develop and encourage strong team work

Manage and develop relationships with the brokers, reinsurers and reinsurance brokers

Identify and resolve potential inter-departmental problems

Engage regularly in-team or group activities and problem-solving

Demonstrate leadership behaviours and company values.

Experience Knowledge & Skills

Grade 12

NQF Level 9 Insurance Qualification (or studying towards)

Relevant / Appropriate Tertiary Degree / Diploma - advantageous

Minimum 6 Years Insurance experience

3 years’ insurance underwriting experience – Assets or complex commercial required

3 years’ insurance sales/production experience

Understanding of Reinsurance concepts and structuring

Supports business development strategy implementation by investigating key strategic priorities, developing a suitable response and ensuring that an appropriate solution is effectively implemented.

ResponsibilitiesBusiness Development

Participate in formulating the strategy and identifying, evaluating, and structuring key transactions to ensure continued financial health and maximum value creation through the entire product life cycle. Transactions may involve alliances, collaborations, mergers and acquisitions, in- and out-licensing initiatives, and other activities. 

Customer Relationship Development / Prospecting

Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Customer Needs Clarification

Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and gain agreement to a statement of customer requirements.

Sales Opportunities Creation

Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Sell Customer Propositions

Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.

Promoting Customer Focus

Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.

Customer Relationship Management / Account Management

Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Customer Relationship Management (CRM) Data

Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.

Operational Compliance

Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Building Trust, Client Needs Assessments, Consultative Selling, Customer Complaint Management, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Customer Needs, Identifying Sales Opportunities, Sales Data Management, Sales Software, Strengthening Customer Relationships

Competencies

Action OrientedBuilds NetworksCollaboratesCommunicates EffectivelyCustomer FocusDrives ResultsInstills TrustInterpersonal Savvy

Education

NQF Level 9 – Masters

Closing Date

16 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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