The Sr. Program Manager role provides solutions to complex, high-impact business problems from project request through implementation of key strategic initiatives/programs. This role is focused on strategic Technology Programs that impact our Operations and Digital efforts. This includes a collection of interdependent technology projects that make up a larger Program portfolio. This role has ongoing accountability for all processes, resources, budgets, and deliverables related to projects/initiatives.
Essential Functions of the JobMaintaining end-to-end ownership of multiple complex strategic initiatives/projects simultaneously and organize/prioritize them to meet the needs of Red Robin Restaurant Technology and Digital efforts (to ultimately deliver a guest centric experience).
Scope and plan delivery of strategic programs in close collaboration with executive sponsors and stakeholders
Resolves complex scope, budget and timeline conflicts, influencing executive-level sponsors as appropriate.
Support business leaders during strategic business planning by gathering information required for business case development, creating project and resource plans, authoring requests for proposal, etc.
Relationship Management and Strategic MindsetDevelop and maintains relationships with senior leaders and executives in the organization.
Work with Executives and VPs to gain alignment on strategy, priorities, and execution and conduct regular updates to broader leadership team
Project/Program Management MethodologyDevelop project plans (including comprehensive timelines), which include defining milestones, tasks and activities needed to achieve project goals
Maintain a strong external perspective about how other leading-edge companies are solving similar problems and challenges.
Act as the point of contact for cross-functional teams involved in accordance with project timelines/schedules and drive participant engagement to gain commitment, drive decision making, and complete deliverable that advance projects forward toward completion.
Helps to foster a culture of innovation and continuous improvement, contributing to the development of others.
Support the change management process working across the business to ensure change acceptance is high.
Identify and proactively manage program risk and collaborate with Product Teams to mitigate risks across the program portfolio.
Develop and manage deadlines, budgets, and activities across assigned program(s)
Manage multiple programs in tandem, understanding how to juggle competing priorities.
Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
Minimum Experience & Education
Bachelors, Masters' or University Degree in a related field highly preferred; will consider candidates with equivalent combination of education, training and work experience. 5+ years relevant experience
Experience will include leading large, complex enterprise initiatives and programs with multiple work streams focused on solutions or outcomes.
Experience across multiple industries or functional business areas.
Experience within Consulting, Restaurant, Hospitality, or Retail industries is strongly desired.
Proficiency with various project management methodologies, approaches, techniques and tools.
PMP or equivalent certification is strongly desired. Scrum or Agile certifications are also desired.
Excellent interpersonal/communication skills with professional staff, executives and the organization at large.
Experience identifying, documenting and prioritizing requirements for business or technology projects.
Solid experience driving and releasing changes impacting internal processes, products, and customers
Professional leader who is skilled at managing competing priorities in a fast-paced environment
Minimum Required Competencies (knowledge, skills, ability)
Experience in custom development, API and third-party software implementations and integration projects. Familiarity with service-oriented architecture and the software development lifecycle.
Strong technical background ideally in the hospitality industry with knowledge of POS systems, payments, credit card processing and general restaurant experience
Possess a broad and flexible toolkit of techniques that can be used organize people and activities that clearly assign responsibility for tasks and decisions, sets well-defined objectives and measures, monitors progress, and delivers results.
Strategic Agility – can see ahead and anticipate future consequences and trends accurately, has a broad knowledge and perspective, is future oriented and can be creative when thinking about solutions
Knowledgeable about how organizations operate and knows how to get things done through both formal and informal channels.
Flexibility to adapt project management approach and leadership style to the context and constraints of each project.
Excels at leading diverse teams and possess the necessary soft skills to be successful including strong interpersonal and communication skills, ability to negotiate and resolve conflicts and building commitment within a team and relating well to all kinds of people to build constructive and effective relationships.
Creates focus for others by quickly identifying what is important and eliminating roadblocks.
Quick and versatile learner that quickly grasps the essence of and underlying structure of ideas, technology/systems, processes, etc.
Excellent verbal and written communication skills.
Ability to influence others without having direct authority.
Flexible with a high tolerance for uncertainty and ambiguity.
Confident, self-aware team player open to receiving and providing, effective feedback.
Instinctive problem solver that uses rigorous logic and methods to delivery effective solutions.
Expert in group facilitation and strong work ethic.
Benefits
Eligible for an annual bonus
Flexible paid time off and holidays
Health, vision, dental, life insurance plans, and discounts
401(k) savings plan plus a company match with immediate vesting
Eligible to participate in the employee stock purchase plan after 1 year of continuous employment
Discounts on Red Robin food
Compensation Range: $112,800.00 - $155,100.00Red Robin is an Equal Opportunity & E-Verify Employer