Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Senior Program Manager, Partner Onboarding 

Company: 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

The Team: 

Come join ServiceNow’s Partner Engagement Team, where our vision is to engage and empower partners to thrive at every stage of their journey. Together, we will lead with simplicity and innovation, delivering extraordinary engagement that transforms how partners connect, learn, and grow. 

The Role: 

The Senior Program Manager, Partner Onboarding will oversee the execution of partner onboarding initiatives, ensuring alignment with strategic goals, timelines, and stakeholder expectations. This role will drive efficiency in the partner onboarding process by integrating AI-powered tools, automation, and process improvements- working and aligning with the many stakeholder groups that touch partner registration and onboarding. 

The ideal candidate has experience in enterprise software, partner ecosystems, and project/program management. They thrive in a fast-paced environment, have strong stakeholder management skills, and can translate business objectives into actionable projects. 

Key Responsibilities: 

Program Development, Execution & Coordination 

Manage onboarding projects from concept to completion, ensuring they meet business objectives and partner needs. 

Maintain project timelines, milestones, and deliverables, ensuring cross-functional alignment. 

Serve as the main point of contact for stakeholders, addressing roadblocks and ensuring smooth execution. 

Setup and run weekly/monthly/quarterly working, operating and steerco meetings. 

Technology & AI Integration 

Oversee the implementation of AI-powered learning tools, automation, and process improvements in partner onboarding. 

Work closely with the Process Mapping Specialist to integrate AI-driven efficiencies in onboarding workflows. 

Measurement & Continuous Improvement 

Track project success metrics, including partner engagement, completion rates, and time to value. 

Collect feedback from partners and internal teams to refine and optimize onboarding initiatives. 

Qualifications

Experience Required: 

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

7-10+ years of experience in program and project management within enterprise software, SaaS, or IT organizations. 

Strong ability to manage multiple projects and drive alignment across cross-functional teams. 

Experience implementing technology-driven solutions to improve operational efficiency. 

Excellent stakeholder management, communication, and problem-solving skills. 

Bachelor's degree required; MBA or advanced degree preferred. 

PMI-PMP certification is a plus. 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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