We are seeking a dynamic Senior Program Manager to spearhead the development and expansion of our Last Mile insurance programs across North America. In this pivotal role, you will lead the charge in launching and managing comprehensive insurance solutions, collaborating closely with our product team to shape the product vision and build a robust roadmap. As the single-threaded leader, you'll orchestrate the necessary resources to deliver world-class insurance programs while driving adoption, ensuring compliance, and enhancing customer satisfaction for deliver partners.

Key job responsibilities
• Support existing insurance programs while conceptualizing and implementing new, innovative solutions
• Establish and monitor key performance indicators (KPIs) to measure and enhance program success over time
• Identify opportunities to improve program value for Amazon customers and delivery partners
• Drive adoption of insurance offerings while ensuring compliance with regulations and internal policies
• Enhance customer satisfaction through responsive service, innovative solutions, and continuous program improvement
• Collaborate with product, engineering, and business teams to drive program success and address complex challenges
• Facilitate effective cross-functional communication to ensure seamless program execution and alignment with business strategy
• Proactively seek and incorporate customer feedback to continuously improve insurance offerings