HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: Senior Production Support Engineer - L1 & L2 (Data) Position Overview: We are seeking a highly skilled and experienced Senior Production Support Engineer - L1 & L2 (Data) to join our dynamic team. The ideal candidate will be responsible for managing and resolving incidents, performing root cause analysis, and ensuring the smooth operation of our applications and services. This role requires a deep understanding of our tech stack and the ability to work collaboratively with various teams to restore service and improve system performance. Skillsets: + Mandatory skills : Apache Airflow,Snowflake, SQL,Springboot,Python,Shell scripting + Desired skills: Amazon Redshift, Datastage, Starburst + Tools Needed: Confluence, JIRA, Service Now,Collibra,Autosys, MYSQL workbench, Apache Iceberg Roles and Responsibilties L1 Support Responsibility: + Monitoring and sanity checks. + Issue resolution at 1st Level. + Reference Knowledge articles and sessions to resolve level 1 issues. + Engage Vendors/ Infrastructure teams/ Business Consumers. + Responsible for updating tickets with RCA and correct status. + Business Communication and response. L2 Support Responsibility: + Involved in Analysis of new/unknown issues. + Deployment of work around data/configuration issues. + Engage and work with L3 team for RCA. + Update known error articles. + Problem ticket management for critical and repetitive incidents. + Assist in preventative maintenance. + Help to provide enhancements/tuning for environment efficiency and stability. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.