Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

International Wealth Premier Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

In this role, you will be responsible for creating and optimising the initiatives across the Mortgage portfolio in order to improve customer engagement, maximise retention and enhance overall returns. You will manage a team of 5 to deliver retention, portfolio management and financial analysis to support the overall Secured Lending Strategy.

Your main responsibilities will include:

Develop and implement the HSBC Mortgage portfolio management strategy by using design principles to ensure clear direction and market innovation.End-to-end ownership of the Mortgage product portfolio, with focus on portfolio riskCreate robust MI to help manage regrettable and non-regrettable customer attrition with a focus on segmentation across the portfolio.Responsible for ongoing customer engagement activities to drive customer advocacy and reduce attrition.Liaise with all key stakeholders to ensure the strategy has full ‘buy-in’ and support to ensure a smooth implementation.

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

International Wealth Premier Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

In this role, you will be responsible for creating and optimising the initiatives across the Mortgage portfolio in order to improve customer engagement, maximise retention and enhance overall returns. You will manage a team of 5 to deliver retention, portfolio management and financial analysis to support the overall Secured Lending Strategy.

Your main responsibilities will include:

Develop and implement the HSBC Mortgage portfolio management strategy by using design principles to ensure clear direction and market innovation.End-to-end ownership of the Mortgage product portfolio, with focus on portfolio riskCreate robust MI to help manage regrettable and non-regrettable customer attrition with a focus on segmentation across the portfolio.Responsible for ongoing customer engagement activities to drive customer advocacy and reduce attrition.Liaise with all key stakeholders to ensure the strategy has full ‘buy-in’ and support to ensure a smooth implementation.

To be successful in this role, you will need:

Bachelor’s degree in a Finance and/or business-related field.Strong understanding of drivers and levers of the mortgage portfolio.Ability to effectively interact with all levels of the organisation to meet delivery requirement.Outstanding leadership, communication and interpersonal skills.Demonstrated analytical skills and able to derive business insights from data

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #LI-HSBCJHE

To be successful in this role, you will need:

Bachelor’s degree in a Finance and/or business-related field.Strong understanding of drivers and levers of the mortgage portfolio.Ability to effectively interact with all levels of the organisation to meet delivery requirement.Outstanding leadership, communication and interpersonal skills.Demonstrated analytical skills and able to derive business insights from data

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #LI-HSBCJHE