Senior Product Manager
Amazon.com
The Device, Digital, and Alexa Support (D2AS) team within the Amazon Customer Service (CS) org is seeking a Sr. Product Manager to collaborate across various teams, including engineering, product development, operations, UX, and Amazon Digital and Device teams. You will be part of a Global Product Management team focused on enhancing the customer service experience.
Key job responsibilities
- You will be involved in developing strategies and innovations to address customers' issues globally through an improved associate-facing experience.
- Work closely with software development engineers, data scientists, UX designers, and researchers to create, execute, and iterate on experiences that meet the needs of customers contacting Amazon Customer Service.
- Your responsibilities include rethinking, challenging, and innovating the Device, Digital, and Alexa Customer Service Associate experience, identifying and prioritizing use cases, writing clear user stories, and partnering with UX to design effective customer journeys.
A day in the life
We thrive on solving challenging problems to innovate for customers. We push the boundaries of technology, and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product to foster an innovative environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital, and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.
Key job responsibilities
- You will be involved in developing strategies and innovations to address customers' issues globally through an improved associate-facing experience.
- Work closely with software development engineers, data scientists, UX designers, and researchers to create, execute, and iterate on experiences that meet the needs of customers contacting Amazon Customer Service.
- Your responsibilities include rethinking, challenging, and innovating the Device, Digital, and Alexa Customer Service Associate experience, identifying and prioritizing use cases, writing clear user stories, and partnering with UX to design effective customer journeys.
A day in the life
We thrive on solving challenging problems to innovate for customers. We push the boundaries of technology, and create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product to foster an innovative environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
Amazon revolutionized customer service, now we are changing what customers expect from technical support. Device, Digital, and Alexa Support (D2AS) are responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.
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