Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

Handle client and internal escalated technical issues by validating defects, debugging, verifying network connectivity, and setting up traces. Execute training and product knowledge transfers with internal Operational and Client Services partners. Ensure all product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.

Required qualifications, capabilities, and skills

5-7 years’ experience in the payments industry or related technology field is required 3+ years in an engineering or related technical role with integrated solutions required Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written) Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring Strong knowledge of payment applications and terminal programming. 

Preferred qualifications, capabilities, and skills

Bachelor’s degree in computer science or related technical field is preferred Experience executing operational management and change readiness activities Experience in product deployment processes