Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

As a Senior Product Associate within our product development team, you will contribute by leveraging your expertise in product development and optimization. You will make a significant impact, supported by user research and customer feedback, to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities:

Develop and maintain technical documentation, including system specifications, user guides, and process documentation, to ensure clear communication and knowledge sharing across teams. Participate in Agile development practices, including sprint planning, daily stand-ups, and retrospectives. Collaborate with the development team to ensure timely delivery of features and enhancements. Continuously seek opportunities to improve business processes, systems, and tools. Propose and implement enhancements to drive efficiency and effectiveness. Work with end-users to validate and verify that the documented requirements meet their needs and expectations. Conduct user acceptance testing (UAT) to ensure solutions are fit for purpose. Identify potential risks and issues related to business processes and technology implementations. Develop mitigation strategies to minimize impact on project timelines and outcomes. Support change management activities by helping to develop communication plans, training materials, and transition strategies to ensure smooth adoption of new systems and processes.

Required Qualifications, Skills and Capabilities 

Strong verbal and written communication skills to effectively convey technical information to non-technical stakeholders and document requirements clearly. Meticulous attention to detail to ensure accuracy in data analysis, documentation, and requirement gathering. Ability to identify problems, think critically, and develop practical solutions. This includes troubleshooting technical issues and proposing process improvements. Ability to analyze data, identify trends, and draw meaningful insights to support business decisions. Proficiency in using analytical tools and techniques is essential. Ability to work collaboratively with cross-functional teams, build relationships with stakeholders, and facilitate discussions to gather requirements and resolve issues. Basic understanding of project management principles, including task prioritization, time management, and the ability to work on multiple projects simultaneously. A strong focus on understanding and meeting the needs of internal and external customers, ensuring that solutions are user-friendly and add value to the business.

Preferred Qualifications, Skills and Capabilities 

Experience with analytical tools.  Experience working with Agile methodologies like Kanban & Scrum Advanced degrees or professional certifications a plus (PMP, CSM, CSPO) Familiarity with business intelligence tools (Qlik Sense, Tableau, PowerBI, Alteryx).