Job Title: Senior People Solutions Manager Job Description The Sr. Manager, People Solutions is responsible for assisting with day-to-day Human Resources administrative matters. Provide high quality HR services to internal customers. Resolve administration requests from employees, via email, ticketing and phone. Represent all HR disciplines and perform specialized HR activities including -onboarding, offboarding, company benefits support, employment and employee relations. Are you a people’s person, a problem solver and solutions finder? Concentrix is searching for a Senior People Solutions Manager to guide and support our line managers on complex and high risk employee relations issues and support a range of people related transition and transformation programmes. We are looking for someone who is highly compliant, consistent and steadfast, and also thinks human - placing our client and business’ interest at heart. If you work efficiently, pay strong attention to accuracy, finding ways to work smarter and more effectively, then this opportunity will allow you to thrive. Think you check all our boxes? Then show us what you’ve got and apply today. Job Title: Senior People Solutions Manager Job Description The Sr. Manager, People Solutions is responsible for assisting with day-to-day Human Resources administrative matters. Provide high quality HR services to internal customers. Resolve administration requests from employees, via email, ticketing and phone. Represent all HR disciplines and perform specialized HR activities including -onboarding, offboarding, company benefits support, employment and employee relations. Lead, design, evaluate, analyze, and implement all People Solutions activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of PS and business strategy. Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation. Develop and implement a strong people strategy, engaging with stakeholders, COE to ensure buy in and value add. Lead a team of PS Professionals in processing and responding to complex employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team. Responsible guiding team through the interpretation of people policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies. Facilitate PS learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present PS training programs to Leadership Teams. Direct team in providing comprehensive analysis of various types of key People Solutions metrics and consult with management and provide recommendations on effective decision making; develop clear visuals to communicate findings. Oversee and may conduct investigations on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution within assigned region. Manage and facilitate the development of People Solutions communication materials and tools to support the launch of new processes, systems, and technology as needed. Proactively maintain and apply working knowledge of progressive People Solutions practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues. Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization Requirements: Bachelor's Degree in related field from a four-year college or university with 10+ Years of Experience (with 2-4 years of Progressive Mgmt Experience) strongly recommended Demonstrated ability to comprehend, analyze, and interpret. Solid understanding of the organization's business operations and industry. Demonstrated business acumen. Demonstrated ability to foster customer service disposition and sense of professionalism for self and team. Excellent attention to detail. Demonstrated ability to take initiative and ownership with focus on continuous improvement. Demonstrated ability to mentor, coach and provide direction to a team of employees. Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment. Advanced Microsoft Office skills. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates. Location: ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**