Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:
The Patient Service Coordinator is responsible for coordinating the onboarding of new patients. They fully populate the patient’s profile and enter their prescription details. The Sr. Patient Service Coordinator is a resource for the physician and their staff while initiating the patient’s therapy. They are responsible for establishing the relationship with the patient and their care team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

Ensure a positive patient experience throughout the patient onboarding and transition processSuccessful onboarding and setup of new patientsEstablish relationships with all care partners such as the patients’ physician, nurse, caregivers and pharmacistMaintain the confidentiality and integrity of protected health information; follow HIPPA security policies and proceduresAll other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

Act as the first point of contact for all new patientsVerify accuracy of new patient profile, including insurance information and work with prescribers to complete the intake processCoordinate with the nursing team to set up in home nursing services or services at an outpatient facilityWork with the Reimbursement Coordinator to complete initial benefit investigation and benefit explanation to patient including financial assistanceEducate patients regarding disease management program and refer patients who chose to participateExamine new referrals to determine that orders are complete and all necessary documentation is includedAdapt and successfully handle unexpected situations preventing disruption of service to the patients therapyProvide HIPAA compliant communication to client sales team daily regarding status of new referral as relevant to clientManage all communication with the patient during the intake processComplete forms for credit card payment requests and forward to finance for processing

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

GED/High School Diploma and 5 years’ experience or Associate’s Degree and 3 years’ experienceReimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverageExperience in a pharmacy settingMedical billing experienceStrong communication and customer service skillsAbility to obtain state pharmacy technician registration based on the program needsAbility to handle challenging patients in a professional mannerComputer proficiencies, including Microsoft office

PREFERRED QUALIFICATIONS:

Bachelor's Degree

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds. The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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