Madrid
3 days ago
Senior Operations Analyst (Hybrid Madrid)

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

 

What are we looking for?

We are looking for a Senior Operations Analyst working close to one of our main clients in financial sector. 

 

Main tasks and accountabilities will be:

Ensure a given scope is delivered timely and with quality, coordinating other associates as required. Supervise the progress according to schedule and escalate any issues or delays, providing a mitigation plan as applicable. Ensure adherence to Service Framework and processes. Take on most complex processes or tasks that require technical knowledge, or customization. Generate and distribute daily, weekly, monthly, quarterly, annual, and ad-hoc reports to institutional clients, providing accurate and timely information, Strictly following the defined processes while working on reports, ensuring the highest standards of quality and timeliness. Coordinate data from various applications and teams to prepare accurate reports within specified deadlines. Assist in addressing client queries promptly and effectively within the stipulated time frame. Support all aspects of maintenance and improvement of the reporting processes, including opportunities to build efficiency and enhanced control measures. Identify opportunities to streamline back-office processes and improve operational efficiency through automation and optimisation. Provide training and support to new team members. Work in line with the Service Framework in place, and deliver to the agreed SLAs (Service Level Agreements) and work within set policies and guidelines. Take ownership and oversight of the function, ensuring requests are understood, completed, and delivered with the highest accuracy and timeliness. Escalate issues to the supervisor in a timely manner.

What UST expects from you?

3 to 5 years of experience in back-office services, as L2 or L3 preferably report operations and report creation for finance industry. 1+ years of experience coordinating small teams or taking full responsibility for determined sets of scope. Technical knowledge in Data bases (queries) and BI solutions. Proficiency in Microsoft Excel, PowerPoint, Word, Adobe Acrobat, and Outlook (intermediate/advanced). Ability to work collaboratively with local and global teams, as well as on own initiative; sensitivity to different cultures and working styles. Proven analytical and problem-solving ability. Great organisational skills with the ability to handle multiple tasks, prioritise accordingly, and make decisions as required. Highly collaborative, team-oriented, and a strong consensus builder. Demonstrates confidence in interaction with senior stakeholders.  Preferred Skills: Experience in finance industry, preferably Asset Management. Good english level (C1) you will be working with international teams.

Work Location

Hybrid Madrid. Just a few days a month in the office.  

 

Work schedule

Business Hours. No intensive working days for friday or summer.

 

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days! Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms Professional stability and career plans UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts 

If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail.  We are waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

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