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Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high calibre professional to join our team as a Senior New Business Implementation Manager.
Role Scope:
New Business Implementation team is under the Global Client Change and Onboarding function in Securities Services to lead the onboarding for both global custody and fund client. It has global responsibility for client implementations across region products.
The Implementation Management role lead change initiation, design and delivery and are accountable for successful delivery of both Technology and Business Change Programmes and ensuring benefits realisation. They operate at a senior level and engage and influence a wide spectrum of stakeholders and partners across HSBC. The remit area may be market-based, regional or global, and may cross multiple GB/GFs
Key Accountabilities:
The role holder is to take charge of new business onboarding process for cases across the Asia-Pacific regionAct as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including migrations, account openings and entitlements to deliver client desired servicesDevelop and communicate a regular status of all implementations in the relevant region highlighting any potential riskEngage in client discussions and relationship management activities as required to support the various businessesWork together with key parties in each project, and ensure all parties are accountable for their tasks and progress as plannedManage tasks to shorten cycle time and accelerate generation of revenuesLead internal resources across functions (operations, systems, and products management), to complete implementations on timeArrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation reviewCoordinate transition activities with all internal and external parties and report to clientsProvide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriateProvide regular internal and external update regarding that projects that he/she is running